Mumbai GPO Contact No.

Updated on Monday, 9 February 2026 - 1:22pm

Organization:

India Post

Toll free Number(s):

1800 266 6868 (Customer Support, 9am-6pm Mon-Sat)
1800 425 2440 (For ATM/ Debit Card, Mobile/ Internet/ SMS Banking Related Complaint)

Website:

Official Website

IVRS Menu: 1800 266 6868

Select your preferred language

Press 1: For delivery status update on your mail booking or order items
Press 2: To get codes and SMS or to generate pickup request for articles like speed post, registered post, parcels etc.
Press 3: To know the premium due date and premium amount on your postal life insurance
Press 4: To know the policy status, policy mature date and maturity amount in sum assured on your postal life insurance
Press 5: To know the account balance on your postal banking savings account
Press 6: For blocking of your ATM card
Press 7: For other services
- Press 1: For India Post Mail Services
- Press 2: For India Post Banking Services
- Press 3: For India Post Insurances Services

Email

pgco [dot] mh [at] indiapost [dot] gov [dot] in (For General Query)

Important Links

Important Contact Details

Sr No.	Service	Contact Detail
1	For IPPB related queries or complaints	155299, 033-22029000
2	For any complaints/queries regarding net banking	dopebanking [at] indiapost [dot] gov [dot] in
3	Circle Public Grievances Nodal Officers	022-22623721

Mumbai Region

Sr No.	Designation	Contact No.	Email	Address
1	Chief Postmaster General	022-22620049	cpmg_mah [at] indiapost [dot] gov [dot] in
2	PMG (Mails & BD)	022-22621890	pmg_mm [at] indiapost [dot] gov [dot] in
3	Director Postal Services (HQ)	022-22621539	dpshqmumbai [at] indiapost [dot] gov [dot] in	Mumbai
4	Postmaster General	022-22665557	pmg_mr [at] indiapost [dot] gov [dot] in	Mumbai
5	DPS ( Mails & BD	022-20823298	directorspeedmumbai [at] indiapost [dot] gov [dot] in
6	General Manager (Finance)	022-22631181	gmfinancemumbai [at] indiapost [dot] gov [dot] in
7	Post Master General	022-27480429	pmg_navimumbai [at] indiapost [dot] gov [dot] in	Navi Mumbai Region
8	Director Postal Services	022-27483163	dpsnavimumbairegion [at] gmail [dot] com	Navi Mumbai Region
9	Director Postal Services	022-22624469	dpsmumbai [at] indiapost [dot] gov [dot] in	Mumbai Region
10	Post Master General	0832-2225225	pmg_goa [at] indiapost [dot] gov [dot] in	Goa Region
11	Director	022-22620693	dirmumbaigpo [at] indiapost [dot] gov [dot] in	Mumbai GPO
12	SE (C), Postal Civil Circle	022-24098243	sepccmbi [at] gmail [dot] com	Sion PO Bldg., Mumbai - 400 022
13	Additional Charge Director	022-22617264, 022-22626390	directorpli [at] gmail [dot] com
14	Postmaster General	0832-2225225, 0832-2458033	pmg_goa [at] indiapost [dot] gov [dot] in	Goa Region, Panaji-403 001
15	Post Master General	0832-2225225	pmg_goa [at] indiapost [dot] gov [dot] in	Goa Region

Division Contact Details

Sr No.	Division	Contact No.	Email
1	Director Mumbai GPO	022-22621409	dirmumbaigpo [at] indiapost [dot] gov [dot] in
2	Mumbai East	022-24184913	hod [dot] east [at] gmail [dot] com
3	Mumbai North	022-26191226	domumbainorth [dot] mh [at] indiapost [dot] gov [dot] in
4	Mumbai North East	022-25667388	domumbainortheast [dot] mh [at] indiapost [dot] gov [dot] in
5	Mumbai North West	022-28850414	domumbainorthwest [dot] mh [at] indiapost [dot] gov [dot] in
6	Mumbai South	022-22617663	domumbaisouth [dot] mh [at] indiapost [dot] gov [dot] in
7	Mumbai West	022-24182586	domumbaiwest [dot] mh [at] indiapost [dot] gov [dot] in
8	Navi Mumbai	022-27666665	ssponavimumbai [at] gmail [dot] com
9	Thane	022-25343436	hodthanedn [at] gmail [dot] com
10	Palghar	022-28114800	dothanewest [dot] mh [at] indiapost [dot] gov [dot] in
11	Raigad	02141-221247, 02141-222022	doraigad [dot] mh [at] indiapost [dot] gov [dot] in
12	Ratnagiri	02352-220055	doratnagiri [dot] mh [at] indiapost [dot] gov [dot] in
13	Sindhudurg	02362-228530	dosindhudurg [dot] mh [at] indiapost [dot] gov [dot] in
14	Goa	0832-2438815	dogoa [dot] mh [at] indiapost [dot] gov [dot] in

For Complaint

For any complaint, you can lodge your complaint online through India Post CRM Portal and can also track complaint status .

Any complaint related to postal services and concerning behavior of employees of the Department of Posts, contact the officers listed below.

Level	Whom to Contact
1	Postmaster / In-charge of the Post Office where the transaction has taken place.
2	Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls.
3	The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls.

If your complaint is still not resolved, then you can also contact to the Chief Postmaster General of the Maharashtra Circle using the details given below:
Contact No.: 022-22623731
Email: pgco [dot] mh [at] indiapost [dot] gov [dot] in
Address: Mumbai GPO Building 2^nd floor, Mumbai 400 001
(Temporarily shifted to GPO Annex Bldg, 4 & 5^th floor, Mumbai 400 001).

If you are still not satisfied with the resolution given, then you may also approach to the officer in the Postal Directorate, Dak Bhavan, New Delhi-110001 by using the & details mentioned below:

Sr. No.	Complaint	Designation	Contact No.	Email	Address
1	Complaint on delayed delivery / non-delivery of Speed Post, Express Parcel, Business Parcel, Logistics Post, Non payment of COD amount and any other complaint related to premium products.	Public Grievance	PG Division: 011-23036397 Director(PG): 011-23096151, 011-23036814, Dy.General Manager(SP/BP): 011-23096075 , ADG (IM): 011-23096112, DDG (PG): 011-23096087		i) (PG) Division, Postal Directorate, New Delhi 110 001. ii) Dy. General Manager (BP) for EPP, LP, BP. iii) ADG (IM) for International Mail. iv) DDG (PG) for Registered Letter / Parcel.
2	Complaints related to non-delivery, delayed or wrong delivery of mail articles (ordinary, registered, insured, parcels), issues with Money Orders or Electronic Money Orders, non-receipt of acknowledgements, abstraction of mail contents, misbehavior by postal staff, miscellaneous postal issues, and matters related to Post Office Savings Bank or Savings Certificates.	Deputy Director General (PG & OA)	011-23096087	ddgpg [at] indiapost [dot] gov [dot] in	Dak Bhavan, Sansad Marg, New Delhi-110001.
3	All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance.	Chief General Manager (PLI), PLI Directorate	011-24672461	cgmplidte [at] gmail [dot] com	Chanakya Puri, New Delhi-110021.
4	Pension matters of postal employees and matters relating to Gramin Dak Sevaks	Deputy Director General (Establishment)			Dak Bhavan, Sansad Marg, New Delhi-110001.