Ola Cabs Customer Care No.

I booked a auto today. Even after dropping me at my drop point the driver didn't complete the ride on app. In the app it shows I still riding even after 30 mins of my drop. When I contacted the driver he said he closed but keep showing I am riding. Later he closed it when we insisted.

I booked ola Rikshaw today.driver confirmed my ride but instead of Ola he said he will go by meter only.If not,he asked me to cancel my ride altogether.Imp part here is he confirmed my ride by taking 4 digit number then why he started saying I will get charged by meter.
I asked him he said in Pune now rikshaw drivers have talked with Ola and they know about it already.
I asked why I should waste my time in booking ola then?? He said with Ola your ride you can select.Now I wish to know is this a correct practice now a days ???

As discussed multiple times, I am still unable to access my previous Ola ride history.

My registered mobile number is 89XXXXXX84. I have been following up for the past week but have not received a proper response from your side.

Kindly look into this matter urgently and provide me with the required ride history before 1.30 PM today. Otherwise, I will be compelled to raise a complaint with the consumer court forum.

This information is needed for reimbursement purposes with my company.

Thank you for your prompt attention to this matter.

Oka driver charged extra fare was shown ₹525 cab driver charged ₹611. need a refund of my amount.

My ride amount is 227rs but driver told to pay 287rs.I refused to pay but he will fight with me and lastly I paid him 287rs.
3th Aug is my ride and driver Name Utpal kumar.

Today as I asked the driver to come inside the gate where the location was ending, as I’ma everyday cab rider i k ow where the location enda but he denied to come inside, after getting in the cab i showed him the pickup location was inside the gate. Once he got me to the highway on the wrong direction i told him this is the wrong way to go and then he said if you want me to go on a right location you will have to come by meter fare which I denied. So he further asked me to get out from the auto on a highway, after saying I’m calling my family member to pick me up he then started the auto

As ola is charging more money so I stopped using this app.But today I tried it again.While booking it showed 118rs but when I reached destination driver showed me the bill of 160rs.

My ride amounted 1012/- which was paid by me through UPI by QR code shown in his phone over ola app.
After that the driver asked me to pay to his personal phonepe number as I have opted cash mode payment during my booking and ola will not pay this amount to him and also he said that the amount first deducted will be refunded once you lodge complaint.
As I was about to catch my flight and in hurry I paid him instantly and left for my flight.
Hence it's my kind request to go through the issue that I have raised and resolve it as soon as possible as the amount I have paid is twice the amount that I was supposed to pay.
Name: Arpita chinnara
Email. arpitachinnara [at] gmail [dot] com
CRN9416885123

I have booked a cab from hinjawadi to kothrude pune , after the drop I made a payment of rs 351 on the number which he provided but he is saying the payment is not received at his end. Then I made payment again through QR code which he received. I can see a debit on my account twice.
How to raise a request for the refund.
The driver behavior was rude and not safe.

It's been more than 2 hours since I have placed my order still it's not yet delivered. Delivery agent is not picking up the call.

I booked an Ola cab and paid an amount of 382 rs via gpay. There was some technical issues initially but payment was successful and amount was deducted from my account.After reaching the destination, the driver said payment hasn't been updated at his end so i had to pay him in cash also. How do i proceed for a refund?

Today i had travelled from Hebbal to Akshayanagar and after i finished i started getting messages in watsapp , he is disturbing me and sending awkward messages , it is not acceptable that you share customer details to the driver

Hi,

I booked Ola cab today morning and had to pay the travel fare in excess of Rs.1600, while at the time of booking the cab, it was under Rs.1000.

On complaining through app, getting message of some technical issues asking to connect later.

How will my issue be addressed then ?

Pls look into this urgently.

Thanks & Regards,

Vr

Yesterday 17 November 2024 I booked Ola Mini from my home (D-145, Savitri Path, Bapu Nagar, Jaipur) to Marriag Venue (Gyan ji Advita, 353, Opp. Akshat Meadow, Sirsi Road, Jaipur). It distance is just 17 kms form my home. When I booked cab fare was Rs. 314 and when I reached my destination fare was Rs. 707. Why fare was heigh ? Please send bill details.

I booked a mini from Chembur to Goregaon. It said that the fare is 433. At the end of ride I as charged 562 INR. Whenever a Prime Sedan arrives instead of a mini, it is auto upgraded. Why should the customer pay for something not signed up?
Pl reverse the extra charges.

We booked an auto in Ola and the ride started by 1.37pm and he dropped in the railway station by 2.55pm but my drop was disconnected by 2.30pm. The driver purposefully dropped me late in the railway station due to which I missed my train. Inspite of telling him so many times he drived slowly. I have never come across this kind of driver. He was very careless and never bothered to drop me on time.

I booked a ride for my son to go to college , driver was one min away from my home . He called me and asked if it is parcel or person I said person he said he is coming in 1 min but after waiting for 5 mins when he didn't turned up I called him several times he didn't pick call and then denied .Due to which we had to drop our son as he was getting late . Pls ensure during office hours if a driver is accepting aride he picks the customer on time or inform if he is getting late .

I am writing to express my severe dissatisfaction with the service I received today, May 18, 2024, which caused significant distress and almost jeopardized an important exam of my sister.

At 8:15 AM, I booked an Ola cab and confirmed with the driver that he would arrive as scheduled, emphasizing the urgency due to the exam. The driver assured me of his arrival. However, upon reaching my location, the driver asked me to cancel the ride and proceed with an offline arrangement. When I refused, he abruptly canceled the ride, citing an emergency.

This unprofessional behavior and sudden cancellation caused me immense stress and anxiety. I had to scramble to find alternative transportation, ultimately arriving at the exam center at 9:55 AM, just five minutes before the exam commenced. The entire experience was harrowing and left me feeling harassed and deeply upset.

As a loyal customer who relies on Ola for timely and reliable service, I am extremely disappointed with this experience. The driver's conduct was unacceptable and unprofessional, and it reflects poorly on Ola's standards of service.

I urge you to investigate this matter seriously and take appropriate action against the driver involved. Additionally, I request compensation for the distress and inconvenience caused to me. I hope that Ola will ensure that such incidents do not occur in the future and that steps are taken to maintain the reliability and integrity of your services.

Thank you for your immediate attention to this matter. I look forward to your prompt response.

Sincerely,
Ravi Kaushik

I'm facing lots of problems in booking a cab through the Ola app in Patna for the last few days. So much of time is wasted in doing so without any success which raises questions on the reliability of the service of Ola. The fare keeps getting revised again and again but most of the time the answer is that "there's no ride available/the driver partner is not accepting your booking".
It's not that this is due to non availability of cabs as so many of them can be seen around but intentionally not accepting the booking in order to bargain and charge a fare double the rate which was on offer on the app.
In a situation like this it's very risky for us to try book a ride if we have to catch either a flight or a train.
It's therefore requested to look into the matter and do the needful.

Driver made a threat to cancel the cab and also used foul language very aggressively attempted to attack in Ernakulam.

Paid from Ola money and cash paid to what to do know ?

My last ride too has over charged me. I paid for the trip by Phonepe ₹ 1236/- + I was asked by driver to pay extra ₹116/- which I paid by cash. And still my account shows a balance to be paid for ₹65 cancellation charges which was done by driver side.

So how am I to be enjoying the rides when so much mistakes are made?

I am surprised that Ola is showing me that i paid ₹ 1171 when I paid ₹ 1236/-
How can Ola make such wrong claims it's not at all enjoying.

Also it's ridiculous to put a proper complain in Ola you have only your given options
And no other way to write about the real issue.

Really shameful and disgusting, although it's a small amount but then I don't think it's acceptable.

Kindly look into it and resolve my issue.

Hasan Latifi
83xxxxx767

PS I can send you the Phonepe details if you want.

This is regarding the issue of OLA postpaid money.My payment option have always been cash but when i updated the Ola app ,the payment option changed into ola postpaid money without my knowledge.On May 5th and 23rd i took a trip on Ola cab and auto respectively ,where i paid rupees 128 and 93 to respective drivers .They didn't inform me about the Ola postpaid money neither i didn't notice .When message came to me to pay for it for the one of the previous trip that happened during September 2021(I don't remember the date)which i paid that also to driver directly(181 rs) but he didn't updated the trip amount paid which was also added with this around rupees 402.Now along with that amount you added fine of 100 rs which is not acceptable where i already paid the amount .I tried to contact Ola customer service for the solution 'n' number of times but number is not valid and unable to reach you out .There is no way to say my side to you regarding this issue .I also raised the complaint in Ola app many times where they apologies for inconvenient but still I get calls from computer generated voice at least 40 to 50 times per day which is nuisance and disturbing my day to day routine .Sometimes I get call at midnight around 11 pm to 12 am,If it doesn't stop this, I will take action against your team and waive off the Ola postpaid money from my account .

I made payment by Phone pe amount Rs187.

Whereas ola money amount debited without my consent.
Please reverse the amount in Ola money.
Travel date 04th April 2023. Auto amount 187

I booked auto for vasundhara sector 11, auto came and after going some distance, he said that he was confused about destination and he can't go to vasundhara, he left me on the road and half of the fare was charged.please refund it.

Hi sir I have Eritga 2012 model car i want attached with ola this car plz provide information that how many years old cars accepted by ola

Hi my last i had paid cash to driver and in my app its showing me pending and i am not able to book my new ride please solve this issue

I have already paid in cash in all my ride.but in your message amount to be paid be mentioned.Can a cab or auto driver left the place after dropping the passenger without collecting money.

i booked this ola cab from Dehradun to Haridwar. in a app its showing 1599 but driver charged us 2200.
also i want to understand why the app is showing 80 km since its only 57 km. not reliable now. i would suggest to the people look for the alternated ride.
And their customer care no is also not in use. where do we complaint

Today I have taken a ride
though CRN6091913878. I have asked the driver Mr. Kailash kumar to start the AC. But he denied. During the Ride i have complained twice through OLA app. But nobody replied. Why OLA is cheating us like that? If OLA is not capable to control the drivers or vehicle owners then OLA should quit. OLA already deducted the money from OLA money. OLA should give my money back. It's a common presently at Kokkata. Resolve it immediately.

{25.02.2022} I already paid 1129 by cash for my last ride, but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this is

I already paid 311 by phone pay of my wife for my last ride on 30 jan 2022 but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this issue.

reply

Yesterday 16.jan.22 I booked auto for ride from saligramam to egmore railway station.The fare shown was Rs.144.The auto driver adamently demanded Rs.550 stating that there will not be a return ride due to lockdown.Considering the situation,I was ready to pay double the amount but he demanded four fold.He cancelled the booking as I was not willing to pay four fold.Ola site is not showing the rides cancelled by drivers...a smart corporate way to avoid complaints...God alone can save the public from such auto drivers in Tamilnadu.

I am also facing same issue.. i hd paid cash but then also they showing me payment pending …if ola needs money u can ask customer and u should arrange drop box in your ola cab we will definitely help you but do not do such things