Shadowfax Customer Care No. 080-6817 2518

_This is one of the worst delivery experiences I have ever faced. First, they marked my parcel as delivered, but it was not delivered. They literally claimed that the recipient received the order, which is not true. My parcel was very costly._

_I had a very important day where I needed that parcel urgently. It has been 15 days and they have not even contacted me. It just shows “delivery failed” because I supposedly did not receive their call._

_When I tried to reach the delivery person, he was very aggressive and spoke arrogantly. He showed unnecessary attitude for no reason, just because I asked why he was not coming._

_Every time I tried to contact customer service, they kept avoiding my messages and calls. I don't know how they even have the authority to deliver parcels if they can't provide customer service and show such unnecessary attitude when we are paying for the service._

_Next time, I will take serious action against you._

Hello Team,

I want to raise a complaint regarding a delivery agent assigned to my order (Flipkart order).

Tracking ID / AWB: SF2799430247F

Order no. OD337119989004784100

The delivery agent refused to deliver the order to my doorstep and asked me to come 1 km away to collect it. When I refused, he did not attempt delivery and marked it as unsuccessful without calling me.

This is highly unprofessional behavior. Because of this, I am facing inconvenience and delay in receiving my order.

I request you to take strict action against the delivery agent and ensure proper delivery through a different agent.

Please treat this as urgent.

Thank you.

The delivery boy did not come to deliver my parcel. He ph called me & directly said that he cannot come to deliver my parcel to my address. His behavior is very rough & unexpected. It's very fraustrating that I am not getting my parcels because delivery boy not coming to deliver my parcels.

This is a serious complaint and a warning to the public regarding the extremely unprofessional and unacceptable conduct of a delivery partner from Shadowfax.

A return order from my end was picked up by a Shadowfax delivery agent. The agent collected the OTP and took possession of the product, which clearly indicates that the return should have been processed in the system. However, the return was never updated, my refund has not been initiated, and the delivery person has now completely stopped answering calls and absconded with my product.

delivery person name-mahesh jaiswal
contact-932216**06

fraud alert!! lost trust
I strongly urge Shadowfax leadership to locate him and investigate this matter immediately.

The delivery boy is unprofessional. I always prefer delhivery courier service but these meesho app only gives to shadow fax.
In kerala shadowfax service is worst. All muslim delivery guy you people recruit. Totally upsetting

Iam VasukiSridhar at 10.2.2026 Tuesday i ordered two kurtis set in fabricji online platform. I received on 18.2.2026 Wednesday 12.30pm. i open that parcel,i really shocked. Because i ordered one set but I received worthless unstitched fabric. That fabric cost is Rs 900. I totally disappointed. Immediately i mailed to that fabric ji online platform but still now no response. What I do i don't know.
That amount is my savings money. My one humble request please help me to refund my money. Please......

I have a return to be picked up but the delivery boy is giving missed calls and if i accept the call they immediately cut the call within mini seconds. And then i get a msg from shadowfax that we could not pick up your order. And when i call them back they do not pick up the calls.
ALSO NOTE : they have been calling at night around 11:30 pm.
Worst service ever shadowdax

I had ordered deconstruct moisturizer and sunscreen on 15th January and had also made the payment through online mode. Today is 20th January but there is no information about my order as to when will I get it nor am I receiving any call. SF2865224560DCO is the tracking ID of my order. Please give me information about my order as to when will it be delivered. Otherwise cancel my order and refund me.

Its been 2 weeks since my order is pending to be delivered I daily get updates of the shipment Out for Delivery but did not get it and when I contacted the delivery boy assigned he was rude and told me that he does not have my parcel then why is this service providing numbers of wrong delivery boys

Very bad response from team, and delivery partner, he is misbehaving from very first and not ready to pick the product from past 8 days, he didn't even reached out to me, this is very bad, very careless behaviour of delivery team and the shadowfax team and delivery partner, need to raise complaint for this

Delivery boy behaviour is very reuse and telling a lie again and again I have been called him 3 times from morning to till 5.00 Pm but he did not give any concrete response

I raised the ticket for return of the package from meesho on 5 October 2025.still they are not yet coming for pickup..it's 27/10/2025 today.
They keep posted that customer cancelled the return without even contacting us.. while calling the contact person..he is speaking rude and disconnect the call saying "am busy".. pathetic and worse services.. Delivery person number is +918285829652xxx..take any action..it's been 22 days..worst, irresponsible,lazy delivery persons...

Hii team
I have a order and delivery person i dont to her name but this is there number -ending 52786 demanding me extra money and misbehaving he claim my address was wrong I told him that I will come to you, you can give me my parcel but he was again starting misbehaving
Earlier, the same thing happened with a parcel, I went to your agency and collected it, at that time also the same agent was drunk and talking rudely.

I am from kismatpur, Hyderabad.
Very disappointed from service of shadowfax and meesho
I don’t know why meesho is choosing shadowfax for order delivery even after a lot of complaints for their delivery partners
The agent refused to take the exchange of damage product and after sharing OTP which received for the order exchange. And in meesho he claimed it as the order for the damaged product was successfully exchanged.
He wanted me to come to him to take my exchange order and also at sharp 17th September 2025, 10:00am
He said that it not my responsibility for damage product and said it is your problem and directly refused to take the product. I literally want to say worst delivery man ever seen.
I don't know why shadowfax is keeping such nonsense person who ever don't know how to behave with costumers.
He then refused to exchange my order.
I even tried to return my product but also he is nearby my location but not coming to collect the product.
I even raised a complain against him but their is now action till now
Meesho again tried to collect returned my order but shadowfax again asigned the delivery to same agent who doesn’t even know how to talk
In next attempt he didn’t even called me and updated the delivery status to failed delivery as i was not available.
This is a serious issue
Please don’t give jobs to those who don’t even know how to talk
It was very terrible and This is unacceptable.
This kind of service is unacceptable and reflects poorly on Meesho and shadowfax service.
Either you take some action or we will raise the complaint at some higher platform

I have not received my parcel since 1 week . Delivery partner is giving false reasons for failed delivery . Service of Shadowfax is poor & firstcry should choose another delivery partners..

Worst and fraud and liers, it been 9 days delivery date has been passed yet my meesho prepaid order has not been delivered. When i raised complaint in meesho they are saying that delivery agent tried to contact you but you were unavailable despite being at home i haven't received any call from delivery agent nor he has came at home to deliver means how liers you are and doing frauds with prepaid order.

Only have one gunda delivery guy in surat. Who dont deliver parcel but abuse the customers. A total stupid delivery service. They have hired very unprofessional and Gunda people to delivery. They dont even delivered the packages. Just create fake attempts. And that delivery man contact number is this
Xxx8849984560xxx if you see this man as delivery person never leave your home alone and always be at home. This guy is gunda and can do any thing wrong in your absence. This is worst delivery service company I am regretting for my pre-paid order ln Nyka.

I ordered last month but till now not delivered my product no one is calling me and iam calling but they are not responding worste service in shadowfax

Worst service no reply from the service provider and false messages are uploaded that they are trying to contact and we are not reachable

I hv ordered a product from meesho. last 3 days it is showing out for delivery. a contact number shared by shadowfax delivery partner. that contact number also switched off every time. office address also not mentioned any where. I cant contact the delivery partner and also i cant find their warehouse.

Every time meesho is sending products through this delivery partner. very worst service

Hopeless service idiots people are there in this courier service fraud company no one comes for the pickup.
No proper customer service are there.

One of the Worst delivery agency seen and worst partner Myntra has tied up with.
Agents are horrible, delivery times given are never met.
Message is straight cancel ur orders if this is the delivery partners associated to deliver your online product.
Had an express deliver for Friday 11th Feb but even now as of 14th the product is not delivered.
They call and.ask for reschedule. Never entertain it.

Horrible horrible the most horrible service from SHADOWFAX...

I ordered a product from meesho it was cod order but i paid in their tracking link website which I was able to pay but before payment my order was failed delivery so I paid the amount but after paying still my delivery got failed many times after some attempts of delivery the order got cancelled and it's been 15 days but I still didn't get my refund money it was 594rs i tried to contact them and first they told me to send the proof of my payment and account details so gave them proof of payment and my upi id i thought I will get my refund now but after that no reply no response from them it's my humble request to shadowfax please refund the amount

I am writing to express my frustration and dissatisfaction with the service I have been receiving over the last 40 days regarding the return pickup for my order. Despite repeated attempts to resolve the issue, my return remains pending, and I have encountered multiple issues with your team and communication channels.

The contact number provided to me in the SMS for pickup is consistently unreachable, as it is either switched off every single day.

Additionally, one of your courier person occasionally calls but only rings for a second before disconnecting the call. When I attempt to return the call, there is no response, further complicating the situation.

After 40 days of repeated unsuccessful attempts to resolve this issue, I reached out to Meesho, who kindly raised a complaint with your team on my behalf today for AWB R1094761262443FPL

I urge you to look into this matter immediately and arrange for the pickup of my return as soon as possible. The delays and poor communication are unacceptable, and I expect a resolution at the earliest. Please provide me with a clear update regarding the status of my return.

I appreciate your prompt attention to this matter

I recently ordered a few products from Zivami, and the delivery partner assigned to my order was Shadowfax_Surface. Unfortunately, my experience with them has been quite disappointing. Each day, the tracking information indicates that my order will be delivered, but by evening, the status changes to "unable to reach the customer, will try to deliver tomorrow." This pattern continues for 4-5 days, and by the sixth day, the order status shows as returned.

When I attempt to contact the delivery agent each day, calls often go unanswered. On the rare occasion that I do reach the agent, he claims to be on leave today and promises to attempt delivery the next day. This cycle of false promises is frustrating.

For anyone considering using Shadowfax_Surface as a delivery partner, I would advise against it due to its unreliable service and empty promises.

address is correct still not delivered, showing out of delivery from last 2day, delivery person number also incorrect. prepaid item delivery ASAP or else share warehouse details so that is can pick from there.

Tracking ID: SF1300802867F

My order is from Monday out of delivery still no response rescheduled on Tuesday there’s no update the delivery boy not picking my call from Tuesday

I had requested a exchange of my product on 30 nov. 2024. The exchange was going to take place on 7dec. On 7th I called the delivery patner to scheduled my timing to 4.30 he just said ok.. After that he didn't received my call. I complaint against that but the company also didn't do anything.. This is the worst delivery service i ever seen.. The delivery patner is also so rude...
I just had 2 suggestion to this company either you improve your service or just closed your worst services

Hi I have order a baby liquid detergent from Meesho and the product is received in shadowfax madurai dc on December 3rd but today it’s dec 12 there is no further update and I haven’t yet received my product.

Delivery Guy is very rude and wasted around 20 minutes just to drop the order. First he calls to drop the order and ask about the address when we speak he puts call on hold. After that he tells me that he has been waiting for 15 mins although he called just now.
Once he comes to the place. He does not tell he is waiting. When I try to callback since he has not called back, he shouts at me telling that he is waiting from past 15 minutes. How would I know he is waiting down across the street.
One of the worst delivery service I have received. Again that to I have go down and search him to collect the order as he was not guiding were to collect.

I am from west Punjabi Bagh in new delhi your rider very rude and dirty working because 2 time 14 nov and 15 nov my order not delivered and update customer was not present 2nd time he pick my phone and asked me I can't deliver your parcel because today I deliver parcel only east Punjabi bagh and next day delivery sure but update given me customer was not present now I make call again then he was sleeping what services you provide sick man

I am reaching out to urgently escalate an issue with our order pickups, which have been completely halted for over a month. Following a complaint about a former pickup person, it has come to our attention that Mr. Satyam Dixit {Lucknow} and Mr. Abdul may be instructing staff to avoid collecting our orders due to personal grievances. This unprofessional conduct is severely disrupting our business operations and damaging customer satisfaction.

We request immediate intervention to investigate and restore regular pickups. Your prompt action is greatly appreciated to resolve this issue.

Thank you,

The delivery experience was terrible.
I ordered from Nykaa. What kind of service is this? Shadowfax provides the worst service! The delivery person called, said he was at the location, and asked for the OTP, which I shared. Unfortunately, I wasn’t there at the time, so I requested him to give the product to our building owner on the first floor. Normally, our building owner and his wife receive our deliveries. However, the delivery guy didn’t hand the product to him.

Never had such a bad experience. Yesterday my courier was not delivered and your delivery boy first said he is coming by afternoon then updated that customer is non contactable and blocked my number. Today another delivery boy is talking since morning that he is coming and now he is also non contactable.
I have shared my location with company as well as delivery boy but till now no delivery done.
Worst company.

Do not get this delivery service. Delivery agent just faked the delivery and I didn't get my parcel yet And he just misbehaved on call worst Meesho delivery service

1. Late
2. Liars
3. Irresponsible
4. Rude

Without doing any order drop a order to me

Dilivery agent chhota hai sala mera se otp leke mera parcel leke bhag gya chotta shadofax company chotta dilivery agent
Us din ka traking number SF1395732051FPL
Yahi chhotta hai
Mera order number #68908800706371904 hai

You and your Lalitpur (U.P.) partners are frauds...His Delivery boy named Rajesh Kumar took back my exchange product after receiving OTP from my side and now it's showing "exchange is successful". How disgusting people you are.Shame on you.

My order from flipkart was not delivered. I got the message "Out For Delivery" for the consecutive 3 days. At the end of each day their updation was "could not be delivered as the customer was not cantactable". Shadowfax harassed me for 3 days. After that they updated that "the shipment is being sent to original". Don't ever rely on shadowfax. It is the worst of the worst courier service I have ever seen in my life.