WazirX Customer Care

Organization: 

Emails

  • hi [at] wazirx [dot] com (For partnerships & enquiries)
  • business [at] wazirx [dot] com (For corporate account/KYC queries)

Install App

Important Links

Steps for KYC

Address

HD-024, WeWork Enam Sambhav,
C - 20, G Block Rd, G Block BKC, Bandra Kurla Complex,
Bandra East, Mumbai City, Maharashtra, India 400051.

Social Sites


Comments

Account Blocked

My account is blocked PLease Unblocked

Wazirx is fraud or not

Why my no. and my name used by ZANMAI who is wazirx partners

All details is fake name wazirx is fraud company

Beneficiary - RAVI BEHL
Bank name - State Bank of India
A/c no.ZANMAI
A/c type - current

Couldn't withdraw the money

I deposited and bought usdt but couldn't withdraw it. Message says transaction have been blocked

Money deduct but not deposit

My amount 1000 is not refunded yet which was transferred on 15/07/2023 to Wazirx HDFCBANK account via TPT transfer through my Axis bank account to Zanmai Labs Pvt Ltd. I have sent email through different channels but no response yet.
Please refund money and please take immediate action.

Account blocked

My account has been blocked by AML team, 500 usdt, all mails have been messed up, no one is replying, all documents have been sent, now I have no option but to go to police.

Is your issue resolved?

Is your issue resolved?

As I lost my mobile I need to

As I lost my mobile I need to reset 2fa (2 factor authentication).I tried to upload the video but couldn't hence I sent thro email.kindly help me

Amount deposited via TPT failed and no refund yet

My amount 20000 is not refunded yet which was transferred on Dec 24 2022 to Wazirx HDFCBANK account via TPT transfer through my HDFCBANK account to Zanmai Labs Pvt Ltd. I have sent email through different channels but no response yet.
Please refund money and please take immediate action.

Thanks,
Durga prasad

Tried to withdraw my money

Tried to withdraw my money from wazirx but withdrawal verification email is not sent on my registered email. Please help

P2P USDT not received

Dear sir
Two hours ago I make payment for INR deposit
But the seller not transferred USDT to my account

COINS NOT DEPOSITED

My friend sent bbtc of 125$ to me through binance and still I have not recd it in my wallet last 14 days they are using my money and saying it is not listed with wazirx than why did the accept the coins they must reverse it but they didn't and customer service is the worst service of wazirx

Not able to deposit INR

Hi team,

I'm in big trouble to deposit INR to the wazrix wallet.my indian account Internet banking is not working keep asking for reset password, tried all possible ways still the same.

Why there is no other payment options like phone pay, mobiwiz and other payment options?? Plz help us to add money to wallet.

There is no human for live chat

Regards
Avinash

p2P amount default refund issue

Dear sir my amount please refund

INCLUSION OF MORE BANKS FOR NET BANKING

Dear Sir
Due to closure of UPI Money transfer to wallet we are unable to deposit money through upi payment and for net banking transfer our bank is not in your list so request you add for net banking of sbi/hdfc bank/axis bank so that we can easily transferred fund to wallet and start trading asap . Hope that you will do the needful asap.
Thanks
Regards
SHARAT KUMAR SINGH

Net banking

Why to removed Indian bank net banking.......please add it.

Wazirx coin not deposit

My binance wallet wazirx coin withdrawalsuccessful but wazirx account not show wazirx coin plz help me

Deposit and withdraw issue

I am unable to deposit and withdraw any currency from wazirX to Balance since today noon. As I have merged binance to wazirX.The problem is that I can't see deposit and withdrawal option for any currency on wazirX. Plz sort out this problem immediately.Thanks

Withdrawal is blocked

Sir, I'm not able to withdraw (transfer) my coin it's show your withdrawal is blocked. Why my withdrawal of coin blocked?

did it get unblocked ,if so

did it get unblocked ,if so how. i have the same issue

Madarchodo hai

Kot batayega Wazirx ka contact number kya hai

Seller has not confirm the payment

Sir mne seller k account m amount daal diya h par seller ne mera payment confirm ni kiya h

Forgot password

I lost my old password. Please help me. Any link not receive to my mail after giving forgot password option after all process

My dogecoin is not sell

My dogecoin is not sell today... today's dogecoin is at 20.91...i set an sell amount at 18.22, 19.22 and 20.22...i set this sell amount even 2-3 days back...I don't know why this happen to me...and currently dogecoin is decreased to aprrox 17...please look into this matter...this is not good for wazir costumers as this happened...

The graph value of axs is

The graph value of axs is increasing but the value of the coin is not incresing

Payment deducted from account but not credited to WazirX

It has been two months that I am running from
Pillar to post to search for my money
There were two transactions wrongly done
Of same amount from my account on 2nd June 2021
Of 32566 through mobikwik for WazirX
One amount credited to WazirX but another was not
My bank says it’s lying in icici bank of merchant
And mobikwik says this amount is credited to WazirX

Please check and do the need ful as there are two
Transactions of same amount but only one credited
To WazirX account

Rohit Malik

was your problem solved

was your problem solved because i am having the same issue

Amount Deducted but not credited

I am also facing this same issue, I have transfered15000 Rupees in wazirx through mobikwik. But the amount is not yet credited. The amount is successfully debited from Mobikwik . I have contacted wazirx . but no response.

Amount deducted from wazirx account thru P2P

Amount deducted from wazirx thru P2P, However I have confirmed buyer for this transaction by mistakely latter I checked my bank account it's not reflecting.

Please assist to get it either back to wazirx or in Bank account.

1145.26 for $15.01 USD
Timing 31 July 07:52:49 PM

Regards
Ankit Fateshria

Did your problem got solved?

Did your problem got solved?

Amount deducted from wazirx account thru P2P

Amount deducted from wazirx thru P2P, However I have confirmed buyer for this transaction latter I checked my bank account it's not reflecting.

Please assist to get it either back to wazirx or in Bank account.

Regards
Ankit

Sir my usdt deposit address

Sir my usdt deposit address not showing please help me

Money disappeared

* Ticket no. 1698243
* Issue: Rs.1 lac missing
* 21 days without resolution
* Escalation: None, no individual call or mail, inspite of CC promises.

Made to do the following:
1. Raise a ticket
2. Submit your UPI ID
3. Submit bank statement
4. Submit the snapshot of transaction
5. Highlight the transaction
6. Send the account details in which the money was transferred
7. Write to your(my) bank

Attachment sent:
1. My banks reply
2. My bank statement snap shot (marked)
3. UPI transaction snapshot
4. Beneficiary account snapshot
5. Mail to Mr. Shetty

Money Stuck

I deposited 20000 yesterday, Amount was deducted from bank, but still not reflecting in my wazirx account.

Amount deducted from My savings account but not credited

Team,

I have deposited 2000 to top up my WazirX wallet on 25-Jun-2021.

The transaction was through UPI Airpay mode.

Amount is deducted from my bank account but still not credited to my wallet neither reverted back to my savings account till now.

Please help me on this on priority.

All the details already provided to support team for this by me.

Thanks
Alok Tandon

My money not wazirX is created

Hlo I'm 21/06/2021 time 6.21pm I deposit 19000 but no Created My WazirX account

Amount debited but not credited to wazirx

Sir I had a transaction of 120 which is debited from my account but not credited to my wazirx account PLZZ help me to get out of it.

My money not wazirX is created

Hlo sir my account is 19000 Money sent 6.22pm but this time was no Credit Money My account

money not credit in my wallet dedcut in my account

please help credit my blance in my wallet.

Not refund my amount

Sir translation date 7aug 2022 no refund my amount

Fraud by wazirx treading app

My 2 token was lost suddenly from my cyrpto account in wazirx app .
Matic and wazirx token . I recently buy them but when i check them they are not there and my account money was also not there .

This is so shamefull wazirx
This is totally fraud please do something and refund my amount .

Money deducted but not recieved

My money has been deducted from my account but not received in my wazirx account or wallet

How to topup wazirx wallet

As the upi option is removed by
Wazirx and neft and imps are not processing because of some technical issue so can you tell me another way to topup.

My fund not transfer p2p seller

I have paid P2P through but seller not confirmed my payment

Please confirm my payment and transfer my usdt fund

Amount issues

Amount was debated from my account but not credited in wazerx 8499/- 18/2/23

INR DEPOSIT

Hi. In my accoubt Upi INR deposit option is noy
t.coming? why?

Seller not confaired p2p oreder

Today 11/06/2821 morning 7:57AM I placed order of 256 usdt seller match order and send money to seller account but seller not confirmed my order I have already send a proof of transection still not received my 210.02 usdt i repeat mail again and again still no any respond.

XRP Ripple sold @15 Rs only and not got refunded

Reminder 8th on mail from 5th May 2021

Still the issue not got resolved from 5th may 2021
My XRP Ripple got sold at the rate of 15 Rs at that time price of XRP ripple was 100 + Indian rupees
From 5th may i am in followup sending mails but not got resolved

Snapshot FYI, Please

Regards Sachin chopra

Deposit payment

My deposit not come in my account
please help me

Amount debited but not credited to wazirx

Hi I transferred 3000 rupees to wazirx account through my G Pay,the money is debited from my account on (11/05/2020) but its not credited to my wazirx account still now,why it is not yet deposited in my wazirx account ,so kindly please give me information

Dear WazirX team, I

Dear WazirX team,

I recently created an account on Wazirx app, did my KYC and also linked my UPI address to your app. Now the UPI is verified but no option for money deposition is showing up. Bank transaction are always in pending. Even your support mail replies are dodging the main points of the complain.

Please look into the matter.

Money Transferred by net banking , amount deducted from account.

I have deposit the 13500 INR on 2/6/2021 but the transaction failed by the wazirx and the amount was deducted from my account still not credited to my account nor to wazirx account. Please help me and refund my amount as soon as possible

Deposit t

Dear sir ,
I have Successfully Done payment my side By MOBIKWIK To Wazirx Account but Transaction doesn't done yet now and Amount also Cut from my bank Account And Ammount also Not showing In Wazirx Account. My Amount. Is 2951.33 . Please Refund my Balance
I am very upset for this Pending Transaction.

Name Ashish Bhawsar
Total Amount 2951.33
Date and time - 28 may 2021 time 19:24
Transaction ID - 228585

No refund of debit money

I have credited 10000 through wazirx app in their account but no credit of money is there.
And no help by your side
No refund is there
Please solve the issue

Please helf

Hi I transferred 100 rupees to wazirx account through my central bank ,the money is debited from my account on 29/5/21,but its not credited to my wazirx account still now, why it is not yet deposited in my wazirx account

Please deposit my money in my wazirx account

Hi I transferred 3000 rupees to wazirx account through my hdfcBank ,the money is debited from my account on 10/5/21 to 20/5/2021,but its not credited to my wazirx account still now, why it is not yet deposited in my wazirx account,
My mail id - md [dot] samisaifi0786 [at] gmail [dot] com

P2P: Dispute

I had placed two sell orders on wazirx P2P, 7-8 day ago but the buyers has still not sent me the money and all my USDT is locked.
It has been more than a week and still my order is in Dispute, Kindly help me!

Money Debited From MobiKwiK wallet But not credited into WazirX

Today morning 11,474.57rs i was transferred from MobiKwik wallet to WazirX wallet. Once the transaction is completed money is debited from MobiKwik wallet but not credited into WazirX wallet. I was registered a complaint in Wazirx and also in MobiKwik. Kindly do the needful as soon as possible.

Deposit

I have deposit 10000rs in wazirx wallet in 9th jun but Amount is deducted but not received in wazirx wallet and not received in my bank account please help me

Payment issue

Hi I transferred 1100 rupees to wazirx account through my google pay upi id,the money is debited from my account on (26/05/2020) but its not credited to my wazirx account still now,why it is not yet deposited in my wazirx account ,so kindly please give me information

Unlock my account

Sir mera account lock bta rha he kisi bhi trh se trading nhi ho rhi he ise unlocked kr dijiye mene karib 15-20 mail.kr chuka hu koi bhi reply nhi kr rha he na koi clustered care number bhi nhi he or na koi mail ka reply ho rha he jld se jld ise ise unlocks kr dijiye ....

Deposit problem

Wazirx मे deposit करने में problem हो रहा है. कारवाई करने के बाद मैसेज आता है दो option लिये होते है .STEP 1 click on the link send by you bank or in app notification.
STEP 2 PLEASE OPEN YOUR PREFERRED UPI App and approve the transaction by entering the MPIN/UPI PIN लेकीन नाही बॅंक से और नहीं कीसी app पे नोटीफीकेश अरहा ह Please इसका हल निखारे.

Deposit issue not credited our wallet

Hi I transferred 2500 rupees to wazirx account through my upi id,the money is debited from my account on (27/05/2021) but its not credited to my wazirx account still now,why it is not yet deposited in my wazirx account ,so kindly please give me information plz replay

Money deducted from bank account

Please help me

Not credit ed

Hi I transferred 3000 rupees to wazirx account through my Mobikwik wallet id,the money is debited from my account on (25/05/2020) but its not credited to my wazirx account still now,why it is not yet deposited in my wazirx account ,so kindly please give me information

not get my wazirx a/c Refund problem

I am a new customer, I have deposited an amount of 10000 from my axis bank to
Wazirz account today 24/05/2021.
The Wazirx has been no refund in my wazirx account.
Wazirx account name is yes bank
Plz help me

Regarding the kyc

Actully I have missed my pan card but I have Xerox copy off pan but I have uploaded my Xerox copy off my pan but wazirax have cancelled my kyc plz aprrove my kyc

pancard documents uploading problem

my account kyc in document uploading problem errors screen msg - already taken pan

Money deducted

Money was deducted at 20 May 2021 but not credit in my wazir x wallet so kindly help to credit my money as well as wazir x account or my bank account

Payment issue

Hii I'm mohd adil I'm a student i have Debited rs1500 from my mobikwik wallet to wazirx wallet my money is detected but still not credited to my wazirx wallet please help me sir either if possible return my fund or credit to my wazirx wallet

Deposit Rs 2500 in my Wazirx

Deposit Rs 2500 in my Wazirx account on 20th May-2021 through IMPS, But Stiil not showing in My wazirx acccount

No reply from Wazirx team for password recovery

I got logged out of my Wazirx account on 4th May after a exchange mess up in the evening. I requested to reset my 2fa password on 6th May and got a reply from Wazirx to send a vedio and photo on 11th May evening 9pm. I sent reply to them attaching all necessary documents on 12 May. After which I did not receive any reply from them. In their email it stated that they would process after 5-7 days. Today is the 10th day. Will some one please help from wazirx to login to my account. I had enough of just waiting and seeing my money drain.

Amount not reflect in wazirx Account

I Deposited 5200 on 18 May It's been ** Days my money didn't deposit in my WazirX account or not credited back in my bank...

Amount not reflect in wazirx Account

I Deposited 5200 on 18 May It's been ** Days my money didn't deposit in my WazirX account or not credited back in my bank...

100 Rs are cedited or debited

Hi Team,
   I have done  100 Rs NEFT to your account but it is not successful and my money also didn't get . Please help me for the same.

Amount not credited in wazirx wallet

Maine ₹ 1000 apne account se 14/05/2021 ko deposit kiya par abhi wazirx wallet me credit nahi hua hai same aaj bhi ₹ 1000 wallet me credit nahi hua. So please help me because mere liye covid me itne paise bahut mayane rakhte hai.Please do something urgently

Deposit Problem

Hi I have deposited amount Rs.12000 on 16th may from Google Pay my amount is deducted but didn't got into my Wazirx account I emailed few times but there response are same Please solve my problem

Issue regarding transfer of money

We have deposited Rs 1 lakh from our bank account which was debited from our account, but not yet transferred to WazirX account. Please check the transaction and kindly refund it back.
Email ID
acsgroup6075 [at] gmail [dot] com

i have deposited 10000 rs

i have deposited 10000 rs from my paytm bank but still not credited its been over 10 days.
My email i d linked is prince7000881 [at] gmail [dot] com

Hello I m krishna Teja

Hi I transferred 3500 rupees to wazirx account through my Paytm upi id,the money is debited from my account on (13/05/2020) but its not credited to my wazirx account still now,why it is not yet deposited in my wazirx account ,so kindly please give me information

Same issue

Hi,

Did you receive the funds? Same thing has happened to me 2 weeks back and no revert from Wazirx

Money debit

Hlo mam money credit in your account or not same problem is with me please reply

Money transfer problem

Hello ,
I transferred 1000 rupees to wazirx account through my Google pay upi id,the money is debited from my account on (26/05/2021) but its not credited to my wazirx account till now,why it is not yet deposited in my wazirx account ,so kindly please give me information
As soon as possible

Have you got your refund yet?

Have you got your refund yet? Same problem I lost 30,000 on may 4 but didn't get refund yet!!

Money debited in but not credited in my account

Pls help me ill transfer 1000rs in paytm upi to wazirx but they dont not credited in my account what happen

Did you received the money

Did you received the money now?

Deposit made not reflecting in my account or refunded

I am a new customer , I have deposited an amount of Rs 10000 from my bank account not linked to the wazirx account and there has been no refund for the past two days. Registered mail id is : rohanjamber11 [at] gmail [dot] com

Did the amount get debited or credited

Hi, Did you get a refund, or was the amount credited to your Wazirx Account? Even I am facing the same issue. It has been 4 days since my bank account got debited and, I have written 3 emails to them, but there is no reply.

Is your money refunded ...if

Is your money refunded ...if yes....when is it refunded????

Hi same issue as everyone,

Hi same issue as everyone, amount neither credited nor debited, too many customers facing the same issue. This doesn't auger well to the platform and might have to soon shift to other platforms

Hi, Did anyone receive the

Hi,

Did anyone receive the funds in wazirx account or credited back to the bank?

I did a transfer 2 weeks back and nothing yet.