Yes Bank Credit Cards Customer Care No. 1800 103 1212
- 1800 103 1212 (Customer Support)
- 1800 103 6000 (For Registered Customers)
- 9552220020 (SMS service)
- 9840909000 (SMS service no. to block your card)
- +91 22 4935 0000 (When calling from outside india)
IVRS Menu: 1800 103 1212
Select your preferred language,
- Press 3- For information on your credit card
- Press 1- To block your credit card
- Press 2- To generate or change your credit card pin
- Press 9- For other request or queries related to your credit card
- yestouchcc [at] yesbank [dot] in (credit cards)
Important Links
SMS
SMS ‘HELP’ space <CUST ID> 9552220020
Loss Of Credit Card
Credit Card | (Toll Free For Mobile & Landlines in India) : 1800 103 1212 Block your Card Online or Register a transaction dispute visit SMS BLKCCC <space> <Last 4 digit of card number> |
---|
Report An Unauthorized Transaction
Block using the PhoneBanking
To report credit card transactions not done by you, call on 18001031212 (Toll Free for Mobile & Landlines in India) / +91 22 49350000 (When Calling from Outside India). Please keep the following before calling -
- Credit card number
- Type of transaction e.g. online, at a store, local grocer, etc.
- Date of transaction
- Transaction amount
Block through the NetBanking
- Login to the YES BANK NetBanking using your Login ID & password
- Click on “Credit Card” tab.
- Select “Block Lost/Stolen Card”
Block using the Mobile Banking
- Steps for Registration if you have not registered:
- Download YES Mobile from Play Store/ App Store
- Register on YES Mobile using your Retail Net Banking/ Credit Card / Debit Card / Customer Information
- Follow below mentioned steps to proceed
- If you have already registered, Login into the YES Mobile app using APIN/Fingerprint
- Click on Credit card from Bottom Carousal
- Select “Block Lost/Stolen Card”. Confirm blocking your Credit card using MPIN.
Block using YES Pay
- Select Manage Cards
- Tap on requests and select Block Card
Grievance Redressal Process
If you have any query/complaints or feedback/ Issues relating to services provided by credit card department, firstly contact the helpline number given above or email at yestouchcc [at] yesbank [dot] in.
If you are not getting resolution or not satisfied by support team, ycan also follow these level for the resolution of your complaints:
Level 1
- You can reach branch and log your complaint in the complaint register. In all branches they have displayed the name and contact details of officers whom you can contact for raising your complaints.
Level 2
- If the resolution provided at Level 1 does not meet your expectation, you can write to Grievance Redressal Officer or Areawise Nodal Officer
-
Head – Grievance Redressal Officer
Email: head [dot] grievanceredressal [at] yesbank [dot] in
Phone No: 022-39489373
-
Head – Grievance Redressal Officer
Areawise Nodal Officers Contact Details
Centre | Nodal Officer of YES Bank | Nodal Officer Contact Details | Area of Operation |
---|---|---|---|
Ahmedabad | Mr. Sharad Saraiya | Unit No.G/3,102-103 Tel No : 079-49023101 |
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
Bengaluru | Mr. Vinodh Sarran Back-up: Ms. Hitha A.P. |
Ground Floor, Prestige Obelisk, Tel No : 080-61176500 |
Karnataka |
Bhopal | Mr. Sharad Saraiya Back-up: Mr. Chandan Kumar |
Plot No 215,Ground Floor Phase 1 M.P Nagar, Bhopal, Madhya Pradesh Pin Code : 462011 Tel No: 0755-6612002 |
Madhya Pradesh |
Bhubaneswar | Mr. Sabyasachi Mohanty Back-up: Mr. Saswat Jena |
Plot No. 31, Bapuji Nagar, Tel No: 0674-2598012 |
Odisha |
Chandigarh | Mr. Bhupinder Pal Singh | SCO No- 179 and SCO No -180 Tel No : 0172-5037064 |
Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana |
Chennai | Mr. Vinodh Sarran Back-up: Gnanaskandan Gurukkal |
Ground Floor, No. 143/1, Tel No : 044-66765022 |
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands |
Guwahati | Mr. Sabyasachi Mohanty Back-up: Mr. Ashim Kumar Das |
Ground & First Floor, Building Tel No: 0361-2464546 |
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura |
Hyderabad | Mr. Ravindra Kumar Maley Back-up: Mr. Manoj Pohar |
Ground Floor Mayank Towers, Ph: 040-46739048 |
Andhra Pradesh and Telangana |
Jaipur | Mr. Sharad Saraiya Back-up: Mr. Vijender Wadhwa |
Ground Floor , Plot No: O-19A , Tel No: 0141-4983758 |
Rajasthan |
Kanpur | Mr. Pawan Kumar Tejpaul Back-up: Mr. Atin Khare |
14-113 Padam Tower , Civil Tel No: 0512-6710139 |
Uttar Pradesh
(excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) |
Kolkata | Mr. Sabyasachi Mohanty Back-up: Ms. Jayati Ghosh |
Ground Floor, 45, Jhowtala Tel No: 033-40581300 |
West Bengal and Sikkim |
Mumbai (I) | Mr. Taroon Shahani | YES Bank House, Off Western Tel No : 022-65077794 |
Districts of Mumbai, Mumbai Suburban and Thane |
New Delhi (I) | Ms. Sunaina Gupta | Mezzanine and First Floor, Tel. No. : 011-49433455 |
North, North-West, West, South-West, New Delhi and South districts of Delhi |
New Delhi (II) | Ms. Sunaina Gupta | Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No. : 011-49433455 |
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh |
New Delhi (III) | Ms. Sunaina Gupta Back-up: Ms. Reetu Singh |
Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 Tel. No. : 011-49433455 |
North-East, Central, Shahdara, East and South-East districts of Delhi |
Patna | Mr. Sabyasachi Mohanty Back-up: Mr. Anand Kumar |
Ground & Mezzanine Floor, Tel No: 0612-3009003/ 0612-3009002 |
Bihar |
Ranchi | Mr. Sabyasachi Mohanty Back-up: Mr. Himanshu Kumar |
Crosswindz, 41, Court Road, Tel No : 0651-2212711 / 0651-2212713 |
Jharkhand |
Dehradun | Mr. Tejpreet Singh Back-up: Mr. Rahul Agrawal |
Ground Floor, 56 Rajpur Road, Dehradun, Uttrakhand Pin Code : 249201 Tel No: 0135-3061056 |
State of Uttarakhand
and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) |
Raipur | Mr. Sabyasachi Mohanty Back-up: Mr. Priyadutta Panigrahi |
Ground and 1st Floor, Golchha Chambers, Near Holy Heart School, Civil Lines, Raipur, Chhattisgarh Pin Code: 492001 Tel No: 0788-4082007 Email: sabyasachi [dot] mohanty1 [at] yesbank [dot] in |
Chhattisgarh |
Jammu | Mr. Bhupinder Pal Singh Back-up: Mr. Kapil Gupta |
Ground Floor, Plot No. 20 Tel No: 0191-2439871 |
State of Jammu and Kashmir |
Mumbai (II) | Mr. Taroon Shahani | YES Bank House, Off Western Tel No : 022-65077794 |
Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) |
Thiruvananth --apuram | Mr. Vinodh Sarran Back-up: Mr. Hari Krishnan. V |
Ground Floor, No. 37, Thycaud Tel No: 0484-2809828 |
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) |
Level 3
- If the resolution provided at above level's does not meet your expectation, you can write to Principal Nodal Officer.
- Principal Nodal Officer
Email: principal [dot] nodalofficer [at] yesbank [dot] in
Phone No. : 022-39489374
- Principal Nodal Officer
After all these, if any grievance against the Bank, if not addressed within 30 days, can be addressed to the Centralised Banking Ombudsman