Yes Bank Credit Cards Customer Care No. 1800 103 6000
Organization:
Yes Bank Toll free Number(s):
- 1800 103 1212 (For Yes Prosperity Credit Card Customer Support)
- 1800 103 6000 (For Yes First Credit Card Customer Support)
All India Number(s):
- 1860 210 1200 (For Contact Support)
- 95522 20020 (SMS service)
- 98409 09000 (SMS service no. to block your card)
International Numbers:
+91 22 4935 0000 (For International Customer Support)
+91 (22) 50795101 (For International Support)
Website:
Official Website IVRS Menu: 1800 103 6000
Select your preferred language
- Press 1: To block your credit card.
- Press 2: For application status.
Emails
- yestouchcc [at] yesbank [dot] in (For Query Related to Yes Prosperity Credit Card)
- yesfirstcc [at] yesbank [dot] in (For Query Related to Yes First Credit Card)
Install App
Important Links
- Help Center
- For Credit Card Services
- Card Blocking / Dispute Registration
- Credit Card Application Status
- For Complaints
For SMS Service
- Send SMS ‘HELP’ space <CUST ID> to 9552220020 from registered mobile number.
- For IVR Transactions Send SMS YESIVR last 4 digits of your YES BANK Credit Card number to 9212738927 from registered mobile number.
Loss Of Credit Card
| Sr No. | Services | Contact Details |
|---|---|---|
| 1 | Credit Card | (Toll Free For Mobile and Landlines in India) : 18001031212 (When calling from Outside India) : +91 22 4935 0000 Block your Card Online or Register a transaction dispute visit SMS BLKCCC <space> <Last 4 digit of card number> to 9840909000 from your registered mobile number |
| 2 | Yes Private Banking | Call Yes Private Banking and Concierge Services at 18001214444, 1800 103 0210 (Toll Free), 022-71856444 (when calling from outside India). |
Credit Card Closure
- You can also close your Credit card by using Yes Bank Mobile Banking App or you can also call through phone banking 18001036000, 18602101200 for those in India and +91 22 4935 0000 for those abroad.
- You can also email at creditcard [dot] closure [at] yesbank [dot] in from registered email id.
Report An Unauthorized Transaction
Block using the PhoneBanking
To report credit card transactions not done by you, call on 18001031212 (Toll Free for Mobile and Landlines in India) / +91 22 49350000 (When Calling from Outside India). Please keep the following before calling -
- Credit card number
- Type of transaction e.g. online, at a store, local grocer, etc.
- Date of transaction
- Transaction amount
Block through the NetBanking
- Login to the YES BANK NetBanking using your Login ID and password
- Click on “Credit Card” tab.
- Select “Block Lost/Stolen Card”
Block using the Mobile Banking
- Steps for Registration if you have not registered:
- Download YES Mobile from Play Store/ App Store
- Register on YES Mobile using your Retail Net Banking/ Credit Card / Debit Card / Customer Information
- Follow below mentioned steps to proceed
Block using YES Bank Mobile Banking App
- If you have already registered, Login to iris by YES Bank app using MPIN/Fingerprint
- Tap on Credit card button.
- Click on Manage.
- Click on "Block card and Reissue". Select reason to block and confirm blocking your Credit card using MPIN.
Block using YES Pay
- Select Manage Cards
- Tap on requests and select Block Card
Block using email
- You may also send the request to creditcard [dot] block [at] yesbank [dot] in from your registered e-mail id to block your card.
Grievance Redressal Procedure
If you are not getting resolution or not satisfied by support team, you can also follow these level for the resolution of your complaints:
Level 1
- You can reach branch and log your complaint in the complaint register. In all branches they have displayed the name and contact details of officers whom you can contact for raising your complaints.
- If you have any query/complaints or feedback/ Issues relating to services provided by credit card department, then email at yestouchcc [at] yesbank [dot] in.
Level 2
- If the resolution provided at Level 1 does not meet your expectation, you can write to Grievance Redressal Officer or Areawise Nodal Officer
-
Head- Grievance Redressal Officer
Email: head [dot] grievanceredressal [at] yesbank [dot] in
Phone No: 022-50795173
-
Head- Grievance Redressal Officer
Areawise Nodal Officers Contact Details
| Sr. No. | Area of Operation | Centre | Contact No. | Address | |
|---|---|---|---|---|---|
| 1 | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | 079 - 69235179 | mustufa [dot] khajurwala [at] yesbank [dot] in, sharad [dot] saraiya [at] yesbank [dot] in |
YES Bank Ltd 7th Floor, Times Square Grand, PRO Colony, Sindhu Bhavan Road, Thaltej, Ahmedabad -380069 |
| 2 | Karnataka | Bengaluru | 080-49179910 | jenish [dot] shah2 [at] yesbank [dot] in, sanath [dot] kumarp [at] yesbank [dot] in |
YES Bank Ltd Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bangalore - 560001 Tel No: Contact Centre: 1800 1200 E mail: |
| 3 | Madhya Pradesh | Bhopal | 022-65078393 | anand [dot] pandey7 [at] yesbank [dot] in, sharad [dot] saraiya [at] yesbank [dot] in |
YES Bank Ltd Plot No 215, Ground Floor, Phase 1 M.P Nagar, Bhopal, Madhya Pradesh - 462011 Tel No: Contact Centre: 1800 1200 Email: |
| 4 | Odisha | Bhubaneswar | 033- 44373944 | maitrayee [dot] chakraborty1 [at] yesbank [dot] in, arun [dot] das [at] yesbank [dot] in |
YES Bank Ltd Plot No. 31, Bapuji Nagar, Bhubaneswar, Orissa - 751009 |
| 5 | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. | Chandigarh | 011-49433455 | ajay [dot] m [at] yesbank [dot] in, Tasveer [dot] Hussain [at] yesbank [dot] in |
YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi - 110057 |
| 6 | Tamil Nadu and Andaman and Nicobar Islands | Chennai (I) | 044-66765000 | jenish [dot] shah2 [at] yesbank [dot] in, krishnakumar [dot] s [at] yesbank [dot] in |
YES Bank Ltd Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai - 600 034 |
| 7 | Tamil Nadu and Puducherry | Chennai (II) | 044-66765000 | jenish [dot] shah2 [at] yesbank [dot] in, krishnakumar [dot] s [at] yesbank [dot] in |
YES Bank Ltd Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai - 600 034 |
| 8 | State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | 022-65078393 | anand [dot] pandey7 [at] yesbank [dot] in, proloy [dot] mukherjee [at] yesbank [dot] in |
YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttrakhand - 249201 |
| 9 | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Guwahati | 0361-2464546 | maitrayee [dot] chakraborty1 [at] yesbank [dot] in, raktim [dot] barooah [at] yesbank [dot] in |
YES Bank Ltd Ground And First Floor, Building No. - 115, Goyal Enclave, G.S Road, Near Big Bazaar, Bhangagarh, Guwahati - 781 005 |
| 10 | Andhra Pradesh and Telangana | Hyderabad | 040-42426901 | jenish [dot] shah2 [at] yesbank [dot] in, manoj [dot] pohar1 [at] yesbank [dot] in |
YES Bank Ltd Ground Floor, Agravanshi Plaza, Bearing No 1-8-387, Huda Lane, Begumpet, Secunderbad - 500003 |
| 11 | Rajasthan | Jaipur | 0141-4983758 | mustufa [dot] khajurwala [at] yesbank [dot] in, sharad [dot] saraiya [at] yesbank [dot] in |
YES Bank Ltd Ground Floor, Plot No: O-19A, Ashok Marg, Nr. Ahinsa Circle, C-Scheme, Jaipur, Rajasthan - 302 001 |
| 12 | State of Jammu and Kashmir | Jammu | 011-49433455 | ajay [dot] m [at] yesbank [dot] in, bhuvan [dot] gupta [at] yesbank [dot] in |
YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi - 110057 |
| 13 | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | 022-65078393 | anand [dot] pandey7 [at] yesbank [dot] in, yogendra [dot] awasthi [at] yesbank [dot] in |
YES Bank Ltd 14-113 Padam Tower, Civil Lines Kanpur - 208 001 |
| 14 | West Bengal and Sikkim | Kolkata (I) | 033-44373944 | maitrayee [dot] chakraborty1 [at] yesbank [dot] in, Pawan [dot] Tejpaul [at] yesbank [dot] in |
YES Bank Ltd 5th Floor, Technopolis Building, Plot no. BP 4, Sector -V, Salt Lake City, Bidhannagar, Dist. - North 24 Parganas, Kolkata - 700091 |
| 15 | West Bengal and Sikkim | Kolkata (II) | 033-44373944 | maitrayee [dot] chakraborty1 [at] yesbank [dot] in, Pawan [dot] Tejpaul [at] yesbank [dot] in |
YES Bank Ltd 5th Floor, Technopolis Building, Plot no. BP 4, Sector -V, Salt Lake City, Bidhannagar, Dist - North 24 Parganas, Kolkata.Pin Code: 700091 |
| 16 | Districts of Mumbai, Mumbai Suburban and Thane | Mumbai (I) | 022-50919231 | mustufa [dot] khajurwala [at] yesbank [dot] in, neeti [dot] jain [at] yesbank [dot] in |
YES Bank Ltd YES Bank House, Off Western Express Highway, Santacruz East, Mumbai - 400055 |
| 17 | Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) | Mumbai (II) | 022-50919231 | mustufa [dot] khajurwala [at] yesbank [dot] in, neeti [dot] jain [at] yesbank [dot] in |
YES Bank Ltd YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055 |
| 18 | North, North-West, West, South-West, New Delhi and South districts of Delhi | New Delhi (I) | 011-49433455 | ajay [dot] m [at] yesbank [dot] in | YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi-110057 |
| 19 | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | New Delhi (II) | 011- 49433455 | ajay [dot] m [at] yesbank [dot] in | YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi - 110057 |
| 20 | Bihar | Patna | 022-65078393 | anand [dot] pandey7 [at] yesbank [dot] in, amitkumar [dot] roy [at] yesbank [dot] in |
YES Bank Ltd. Ground And Mezzanine Floor, Unit No 201, 2nd Floor, Rajendra Ram Plaza, Plot No: 875, Holding No: 373, Circle No: 6, Exhibition Road, Patna - 800 001 |
| 21 | Jharkhand | Ranchi | 033-44373944 | maitrayee [dot] chakraborty1 [at] yesbank [dot] in, shiv [dot] priya [at] yesbank [dot] in |
YES Bank Ltd Crosswindz, 41, Court Road, Ranchi, Jharkhand - 834001 |
| 22 | Chhattisgarh | Raipur | 022-65078393 | anand [dot] pandey7 [at] yesbank [dot] in, priyadatta [dot] panigrahi [at] yesbank [dot] in |
YES Bank Ltd Ground and 1st Floor, Golchha Chambers, Near Holy Heart School, Civil Lines, Raipur, Chhattisgarh - 492001 |
| 23 | Shimla | Shimla | 011-49433455 | ajay [dot] m [at] yesbank [dot] in | YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi - 110057 Tel. No.: Contact Centre: 1800 1200 E mail: |
| 24 | Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | Thiruvananth apuram | 0471-4021301 | jenish [dot] shah2 [at] yesbank [dot] in, biji [dot] susanbanarjie [at] yesbank [dot] in |
YES Bank Ltd Ground Floor, No. 37, Thycaud Village, Opp. Tagore Theatre, Vazhuthacaud, Thiruvananthapuram - 695014 |
Level 3
- If the resolution provided at above level's does not meet your expectation, you can write to Principal Nodal Officer.
- Principal Nodal Officer
Email: principal [dot] nodalofficer [at] yesbank [dot] in
Phone No.: 022-39489374
- Principal Nodal Officer
Level 4
- If your query is not resolved within 30 days, then you can also lodge your complaint online through Complaint Management System (CMS) Portal
Mis-selling /Complaints
Contact No.: 022-68937300 (8am to 8pm)
Email:
ccsalescomplaints [at] yesbank [dot] in
Card Protection Plan
- YES First Credit Cards
- 18001036000 (For Mobile and Landlines in India)
- 080-68710002 (When Calling from Outside India)
- YES Prosperity Credit Cards
- 18001031212 (For Mobile and Landlines in India)
- 080-68710002 (When Calling from Outside India)
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