JioFiber Broadband Customer Care No. 1800 896 9999

I booked Jioairfiber on 4 Sep 24 and also paid amount 4240.92 after location booked by Jioairfiber representative. But during installation engineer said that that representative booked wrong location and engineer unable to 'reached'. Hence he told to cancel the booking. Therefore you are requested to cancel my booking and refund my money

My order number is: NO000124Q972
Name: Shashi Kumar

I contacted several times on given toll free number but never get connected to jio excutive and also mailed but didn't get any reply

Hi
I took Jio fibre connection for my house. At the time of installation itself due the bad behaviour of the jio team i decided to cancel the connection. The jio team has taken the unit the same day and vanished. I have visited their office numerous times, spoken to stores Manager, customer service etc and still nobody can resolve this issue. Pathetic situation. If jio team cannot resolve the issue why do they do business. I have spend my hard earned money and Jio is enjoying with it.
Will someone from Jio HQ look into my complain and do the needfll.

i installed jio fiber in KW srishti society ghaziabad and after transer on 9th july i registered for device pickup and refund..i wait next 10 days to person for pickup..now its 2 months..whenever we call jio fiber they gave n new complaint no. and no one come fir pickup..last they tell us to deposit the device ourselves in Narela Delhi.

worst service ever. jio team doesn't refund security deposit since four months. even there is no customer service number for this query. worst service for this.

worst service ever. jio team doesn't refund security deposit since four months. even there is no customer service number for this query. worst service for this

Ours is Corporate Connection. But the "My JIO APP" shows the Authorised Signatory Name to login WHY?

MY JIO app does not have the INVOICE NOR PAYMENT HISTORY NOTHING UPLOADED.. WHY?

When SMS / Registered EMAIL has been sent. REMINDER CAN BE SENT why calls to REMIT THE PAYMENT BEFORE DUE DATE.

I can understand follow up on DUE DATE OR NOT REMITTED. BUT IF SECURITY DEPOSIT IS AVAILABLE TO THE ACCOUNT THE CONNECTION CANNOT BE DISCONNECTED.

The customer care executives late evening for a corporate customer asks "GIVE TRANSACTION DETAILS " WHY? It's for the back end operations team to update and share the details. Why should the customer?

TECHNICAL SERVICE personnel also fancy calling late evenings to sort the problem. Wonder WHY?

The customer care representatives prefer to call late in the evenings. WHY

Even if we write an email we get an automated reply THAT'S ALL !!!

If you post a DIRECT MESSAGE on TWITTER - NO REPLY ITSELF

They do not pick up call on the customer service number. While calling on escalation number they just try to route you to same Fiber number and each time call drops. Wasted more than 3 hrs on calls with them in total and nobody picks.

Worst customer service .. its been 3 days customer care executives are not even picking calls .

I have applied for the JIo Fiber connection, I asked them to first install them I will pay, but the fellow said, not possible, as we need to generate the service request and only then they will install the connection.

That guy is not picking up the phone and service is still not installed.

I am trying to contact Jio Fiber customer care and nobody is picking up the phone there.

I need to cancel the connection now.

Let me know, what should I do.

I am trying to get a new fibre connection from jio since Feb 2020. I was told that my area is inactive. Thet told that the jio fibre is active opposite to our side, but once its active on out side we will reach you, but no one reached us. After 3 months my next door two neighbours got the connection. So I tried to reach them, but they gave me the same excuse and no one is ready to help. Its so pathetic way of doing business. I am surprised about the kind of mangement hired by Jio.

Your employee no67560055 Rohit Ranjan has collected payment from us on 08/08/2020 and promise to provide jio fibre connection within 7 days. Now after 18 days connection not done.

He has done fake promises to me

Now his phone is not replied.

We have paid on the basis of reliance big group but now I thought it is wastage of money and wastage of time. And this is the region why mukesh ambni is 4 th richest man in world.

RAM NAAM JAPNA PARAYA MAAL APNA

THANKS TO COLLECT MONEY

My Jio was installed for 3500 and after a month got discontinued, tried to connect with the customer care which is absolutely pathetic

Pls pls dont opt for jio fiber with their lucarative offers. They are looting customers and if this continue the day will come it will have to shut down its business. Only cheaters are there. Customer service people are like uneducated or they didn't know about their product. Every time they have a different version. My setup box is not working from 15 days and no one is bothered to call or visit.
Every time I have 4-5 times a day but in vain.

So before going to buy jio fiber pls think twice. Adviced to go with Airtel. They have better after sales service.

I got the new connection on my Gas Agency, Petrol Pump & at my home. Speed which I am getting was not even nearby the promised speed.
From last 6 days, some cable got damaged internally and I am continuously calling on customer care and the person who fixed my connection, no one is responsing and not even picking up the call.
My business is all paused due to this bullshit Jio Fiber.
I personally suggest to all those whosoever is reading this, that please dont get Jio FIber for urself. The services are at its worst and third class.

I am from Chennai I have taken new connection last week and I have paid 3500 , Technicians are not experience person they do know how give connection and went out, they are saying we will come tomorrow sir, technican reason is saying gateway box is some problem sir.

I called executive person no response. And I try calling so many times no response.

And after three day two person came to my house for recover the problem and solved it.

Next day the same problem Jio Fiber is not working and I registered complaint the same day.

Customer care replied me, within 24 hrs will solve ur problem

I waited for one day no response

Again I registered,,, they given same massage with in 24 hrs.

Till now no one came to my house to recover.

My humble request please don't go Jio Fiber gateway.

Earlier I used AIRTEL for 7 years, the sales guy said super speed 150 Mbs Jio Fiber sir, at any time u give me call immediately we will response you sir. He convinced me but Now....... No response.

No proper service and they how to respond customers.

I have paid Rs. 3500/- I request to repay my money. Not even use one day... Jio Fiber.

नये JIO FIBRE यूजर सावधान JIO FIBRE ना खरीदें, यह नये CONNECTION देने के लिए 2 दिन लगते हैं , पर कोइ COMPLAIN SOLVE करना परे तो काफि दिन लगते है , जहा 24 hr का वादा करते हैं ।

I have taken a GOLD plan in April 2020 of Jio Fiber. The speed claim in 200MBPS and I am receiving max 300 KBPS. After booking a complaint to customer care, I have called so many times to the service engineer, he came and could not do anything. I feel like my whole money is waste. I would not suggest anyone take the connection of Jio Fiber. The service is very poor. As if they do not need you. It's your problem you solve it by yourself.

Dear Team JIO Fiber,

We are using and enjoying JIO Fiber connection at our home but I would like to draw your attention that after sales services are also important to maintain reputation of company and It is really shocking that company like reliance is not taking it seriously.
I as a customer not able to lodge a complaint easily as your customer support calls having very tedious and lengthy process and afterwords no response from your team. Can you imagine that you are providing 1 gbps speed and try to addict every body to use all hi tech equipments and think when your connection is going out of service and addicted person trying to reach you but unable then what he will do??????

I am one of victim of your bad services from last 4 days my JIO Fibre is not working and even lodging complaint (NO. SR 0000104QL4) not getting any solution, which I think is SHAREABLE for Company Like RELIANCE.

kindly improve your services if you want to survive.

Thanks and Regards

hi mera nae rakesh kumar hai mein jio gigafiver applay kiy hu abhi tak call nahi aaya so help me

Dear sir,
I subodh gupta having the jio fibre connection last month of 12th dec 2019. But sorry to say that I m not much much satisfied with jio fibre service or team work. From last 5 days I m not using my jio service, even after complaints no jio team members are ready to solving the same... So my humble request is to disconnect my service on 12th jan 2020 surely.
I faced too much bad experience of jio.. or I will not suggest to any body.

Thanks
Regards
Subodh gupta

Dear jio fibre member
At starting of the month I had contacted Mr. Arvind Singh of our area for getting information on Jio fibre. He sent Mr. Mrutuanjay, a sales executive. He came with pamplate of Jio fibre and with wearing Jio fibre t-shirt. He informed me that I will get live TV, all application including Netflix and Amazon also no need to take subscription of Hotstar premium in the silver plan.
After installation I came to know that all the above information are incorrect and he deliberately lie to sell the product.

Immediately I complained in customer care but no action was taken.

I need my money (total 3500 Rs. )paid before installation.

Requested to kindly do the needful

Internet is not working properly. It gets disconnected intermittently.

Please get it checked.

Secondly when will I get set top box.

Ramesh Thukral

dear sir my sim is block i am in dubai plz help me

Respected Ambani ji

I’m a 61 years old woman, living in Bhopal with my husband’s Dr Arun Prakash mathur. We had applied for jio fiber connection. Mr.Pankaj Barange Asst manager from your company approached us on 9/10/19 with jio fiber plan , we paid him ₹2500 by card and were promised to get the connection the next day. The same hasn’t been done till date. We have called him and his boss Mr Ajay Mishra several times , but of no use. They just come ,check and say “line ki wiring problem he” And go away without any solution or result.
I’m attaching his card and a few whatsapp chat with him .
I’m sorry to have disturbed you sir .
But I sincerely hope that a solution can be given or our money returned.

Hoping for a quick response
With regards to you and dear Neeta madam
Your sincerely
Sandhya mathur
Bhopal

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