Jio Customer Care No. 1800 889 9999

Organization: 
Toll free Number(s): 
  • 199 (Customer Support For Jio No., 24/7)
  • 1800 889 9999 (Customer Support For Non Jio No., 24/7)
  • 1800 896 9999 (For JioFiber/JioAirFiber Support, 24/7)
  • 1800 890 9999 (For JioPhone/JioBharat/JioFi & LYF Mobile Support, 24/7)
All India Number(s): 
  • 70007 70007 (For WhatsApp Support)
  • 70005 70005 (WhatsApp Support For Jio Fiber/ Jio Air Fiber)

IVRS Menu: 1800 889 9999

Select your preferred language

  • Press 1: If your call is related to same number
    • To enter your jio number
  • Press 2: If you are not an exisiting customer, please enter 10 digit mobile no.
    and to confirm it, press 1
    • Please hold, Talk to customer care executive.

Email

  • care [at] Jio [dot] com (For Customer Care)

Important Links

Helpline Numbers

Sr.No. Service Helpline Number
Jio Mobiles
1 Customer care mobile query helpline number (Dial from Jio number) 199
2 Customer care mobile complaint helpline number (Dial from Jio number) 198
3 Enquiry about details on mobile recharges, data balance, validity, offers, etc. (Dial from Jio number) 1991
4 Tele-verification and activation of HD calls and data services on mobile (Dial from Jio number) 1977
5 Customer care helpline number for mobile users (Dial from non-Jio number) 1800-889-9999
6 International Roaming Helpline Number (Toll Free) +917018899999
7 Helpline number for porting your mobile number to Jio or get a new Jio number 18608933333
Jio Business
8 24/7 assistance with enterprise mobility services 18008899333
9 Assistance with enterprise connectivity services & business solutions 18008899444
10 Assistance with a new business connection 18008899555

Jio USSD Codes

Sr. No. Service Number
1 Missed Call for Plan And Balance Detail 1299
2 To Know your IMEI number *06

SMS Service For Prepaid / Postpaid

Sr. No. Service SMS
For Jio Prepaid
1 For Plan And Balance Detail SMS 'BAL' to 199
2 To Know The Current Plan For Jio MYPLAN to 199
3 To Check Call Rates TARIFF to 121
4 To Check Jiophone2021 Plan Vouchers SMS 'jiophone' to 199
5 To Know Your Jiofi Number SMS 'Jio<<JioFi device IMEI number>>' to 199
6 To Initiate SIM change SMS 'SIMCHG<<19 digit new SIM card number>>' to 199
7 To Upgrade to eSIM SMS 'GETESIM<<32 digit EID>> <<15 digit handset IMEI>>' to 199
8 To Know the number on which JioPhone 2021 Offer benefit is recieved SMS 'Jiophone <IMEI Number of your JioPhone>' to 199
9 To Re-trigger JioPhone'2021 Offer Benefits SMS 'RenewJP21'
For Jio Postpaid
10 To Know your Bill Summary SMS 'BILL' to 199

Appellate Authority Contact Details

Contact No.: 18008893999
Fax No.: 18008891211 (Same For All)

Sr. No. LSA/Region Name of Appellate Authority Email Address
(Reliance Jio Infocomm Limited)
1 Andhra Pradesh Rajasekhar Mamillapalli appellate [dot] ap [at] jio [dot] com Reliance Corporate IT Park Ltd, KBR Towers, Above reliance Trends M.G Road, Vijayawada, AP-520008.
2 Telangana Sreedhar Nandiraju appellate [dot] ap [at] jio [dot] com 4th Floor, Lake shore towers, Rajbhavan Road, Somajiguda, Beside Yes Bank, Hyderabad: 500082, Telangana.
3 Assam Ritwick Chakraborty appellate [dot] assam [at] jio [dot] com Reliance Corporate IT Park Ltd., 1st Floor, Bijay Crescent, Mahapurush Srimanta Sankardev Path (G.S.Road), Rukiminigaon, Guwahati - 781022, Assam, India.
4 Bihar Chandra Prakash appellate [dot] bih [at] jio [dot] com B.D Complex, Plot 210/233, Rupaspur, Bailey Road, Patna- 801503, Bihar, India.
5 Jharkhand Santosh Sinha appellate [dot] bih [at] jio [dot] com 2nd& 3rd Floor, Sandhya Tower, Commercial Complex, Puruliya Road, Ranchi - 834001, Jharkhand.
6 Delhi NCR Sanjay Tiku appellate [dot] del [at] jio [dot] com Unitech Commercial Tower-II, Block B, Greenwood City, Sector 45, Gurugram, Haryana, 122003.
7 Gujarat Bhavesh Mehta appellate [dot] guj [at] jio [dot] com 2nd Floor, Reliance Mart, Opp. Drive-in Cinema, Ahmedabad - 380054.
8 Haryana Sanjiv Sachdeva appellate [dot] har [at] jio [dot] com B-93 Industrial Area, Phase 8 Mohali, Punjab 160071.
9 Himachal Pradesh Sameer Pandey appellate [dot] hp [at] jio [dot] com Level 1792, 2nd Floor (From Ground) Parking Block, Modern ISBT, Tutikandi, Shimla -171004 Himachal Pradesh.
10 Jammu Vivek Sharma appellate [dot] jk [at] jio [dot] com Veer Tower, Marble Market, Mouza Deeli, Khasra No 732 & 733, Jammu - 180012, J&K, India.
11 Kashmir Neeraj Fotedar appellate [dot] jk [at] jio [dot] com 4th Floor, Sara City Mall, Jahangir Chowk, Srinagar - 190001, J&K.
12 Karnataka Shiva Kumar Nagaraj appellate [dot] kar [at] jio [dot] com RCITPL. RMZ Icon Building, No. 51, Palace Cross Road, Bengaluru- 560052, Karnataka.
13 Kerala Sarika Yedre appellate [dot] ker [at] jio [dot] com Pukalakkattu Kariyattu Tower, Near Yatri Nivas, Mamangalam, Palarivattom P.O., Kochi - 682 025, Kerala.
14 Kolkata Sanjay Chatterjee appellate [dot] kol [at] jio [dot] com Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block - DP, Sector-V, Saltlake City, Kolkata -700091.
15 Maharashtra & Goa Giridhar Puvvala appellate [dot] mah [at] jio [dot] com Downtown The City Centre, 2nd and 3rd Floor, S. No. 8 13/1/2, Off Karve Road, Mhatre Bridge, Erandwane, Pune, Maharashtra 411004.
16 Madhya Pradesh Partha Pratim appellate [dot] mp [at] jio [dot] com 4th Floor, Dhan Trident, Satya Sai Square, Vijay Nagar, A.B. Road, Indore - 452010, Madhya Pradesh, India.
17 Chhattisgarh Partha Pratim appellate [dot] mp [at] jio [dot] com 4th Floor, Dhan Trident, Satya Sai Square, Vijay Nagar, A.B. Road, Indore - 452010, Madhya Pradesh, India.
18 Mumbai Saurabh Parmar appellate [dot] mum [at] jio [dot] com 3rd Floor, B Wing, Fortune Building, Bharat Nagar, Bandra - Kurla Complex, Mumbai - 400051.
19 North East Banibroto Biswas appellate [dot] ne [at] jio [dot] com First Floor, B. M. Tower, Near Fire Brigade, Madan Lewrynghep, Shillong - 793014, Meghalaya.
20 Odisha Bikash Mohanty appellate [dot] ori [at] jio [dot] com Fortune Tower, 1st Floor, Wing A & B, Gangadhar Meher Marg, Chandrasekharpur, Bhubaneswar - 751023.
21 Punjab Karuna Misra appellate [dot] pb [at] jio [dot] com C-135, Industrial Area, Phase - VIII, Mohali, Pin:160071.
22 Rajasthan Arun Mani appellate [dot] raj [at] jio [dot] com 1st Floor, Anand Bhawan, Sansar Chandra Road, Jaipur, Rajasthan, 302001.
23 TN / Chennai Royston Antony appellate [dot] tn [at] jio [dot] com Prestige Palladium Bayan, 2nd Floor, No,129-140, Greams Road, Thousand Lights, Chennai - 600006. TamilNadu.
24 U.P. East Rajesh Sharma appellate [dot] upe [at] jio [dot] com Reliance Jio Infocom Ltd., The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow - 226010. (UP).
25 U.P. West Sunil Kapoor appellate [dot] upw [at] jio [dot] com 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P - 250003.
26 Uttarakhand Deepak Negi appellate [dot] upw [at] jio [dot] com 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P - 250003.
27 West Bengal Sailesh Rupani appellate [dot] wb [at] jio [dot] com Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block - DP, Sector-V, Saltlake City, Kolkata -700091.

For Global Support

Contact/ Whatsapp Support : 7018899999

Offices Address

Sr.No. Office Contact No. Office Address
(Reliance Jio Infocomm Limited)
1 Registered Offices 079-35031200 Office - 101, Saffron, Nr. Centre
Point, Panchwati 5 Rasta, Ambawadi,
Ahmedabad - 380 006 Gujarat, India
2 Corporate Office 022-44770000 5th Floor, Maker Chambers IV,
222, Nariman Point, Mumbai - 400 021
Maharashtra, India

Social Sites

Comments

Regarding Refund Amount

I have a booked a jiofibre connection by paying advance 1000Rs. Later engineer said in my area they can't provide fibre connection. Kindly please refund my amount 1000/- as soon as possible
LR000006xxx

Foor network

Daily morning net problem in our area
Assam
Dist-Kokrajhar
P.O-783370
Vill- Bhatipara

call connecting issue to toll free number

Dear sir /madam,

My self Sachin kottakondawar, working as emergency Medical services Coordinator at Nanded (MH).

I have 2 JIO sim/mobile numbers, but by both Sims I am unable to connect call to Toll free no. 102 or 108 ambulance call center. Whenever I call, Repling by subscriber as This facility is not available on your number.

As my main work is to coordinate ambulance and patients in emergency via 102 or 108 call center,

So I request all of you to sort out my issue or infact many people who may experience this type of issue in emergency .

Poor network problem

mobile data and network very problem because low network please first my mobile network ,, nahi To jio sim choldna padlega mujhe I have lost my money to jio

Mera sim card close karna hai

Mujhe customer care se bat karna hai mere bat nhi ho pa rhi hai

hindi

Internet Nahin chalta hai

Me 25 din se 198 aur

Me 25 din se 198 aur Appellate par call kar raha hu meri koi bhi suniya nhi ho rahi aur Appellate ke pure stop aur superwiser mera sat batmizi kar raha hai aur bol raha hai ki m he jio ka malik hu tumra net nhi Thik ho pawiya ga tum apna sim tod k fak do par ab call mat krna ap reply do m kya karu 28/july/2020 ko 5pm se 6pm k bich bat hui hai ap ke Appellate stop aur superwiser se

Consumer forum me complaint

Consumer forum me complaint kar bhai,mene ki thi airtel ki unki to lag gayi thi.inki bhi lag jayegi

Mere phone me1 g.b kyo mil

Mere phone me1 g.b kyo mil raha h 2 GB milna chahiye sar chak karo

insta

Hello. And Bye.

Network issue

Dear sir , I am vikash from sardarpura teh. Rajgarh didst. Churu rajasthan pincode 331305
Here network issue in jio sim . We have not internet speed for long time ( about 2 or 3 months) all villager face this problem and we can't make call . All user are in difficulty please solve our problem.

Network issue

मैं सरदारपुरा त• राजगढ जिला चुरू राजस्थान मे ⁹रहता हूं मेरे यहां इंटरनेट नेटवर्क की स्पीड बहुत ही खराब आती हो जिसके कारण मेरे को कई काम करने में परेशानियां होती हैं कृपया आपसे निवेदन है कि मेरे गाव में इंटरनेट नेटवर्क की समस्या को दूर किया जाए मेरे घर में 8 जिओ के सिम का प्रयोग किया जाता है सभी को इंटरनेट स्पीड की समस्या है शुरू में स्पीड अच्छी होने की वजह से मैंने व मेरे परिवार के सभी लोगों ने जिओ सिम का प्रयोग किया परंतु अब इंटरनेट स्पीड की समस्याएं दिन पर दिन खराब होती चली जा रही है क्या हम अपने सभी सिमों को पोर्ट करने के लिए मजबूर हो रहे हैं कृपया इस समस्या का निवारण करने का कष्ट करें धन्यवाद

reply

my jio sim closed and i want to reopen

mujhe mera jio sim chahiye jo band kar di gayi hai

Deactivate Call forwarding

Please deactivate my call forwarding.

Poor network problem

मैं यहां पंच सील नगर कॉलोनी पीलीभीत बायपास रोड बरेली मैं रहता हूं मेरे यहां इंटरनेट नेटवर्क की स्पीड बहुत ही खराब आती हो जिसके कारण मेरे को कई काम करने में परेशानियां होती हैं कृपया आपसे निवेदन है कि मेरे कॉलोनी में इंटरनेट नेटवर्क की समस्या को दूर किया जाए मेरे घर में 7 जिओ के सिम का प्रयोग किया जाता है सभी को इंटरनेट स्पीड की समस्या है शुरू में स्पीड अच्छी होने की वजह से मैंने व मेरे परिवार के सभी लोगों ने जिओ सिम का प्रयोग किया परंतु अब इंटरनेट स्पीड की समस्याएं दिन पर दिन खराब होती चली जा रही है क्या हम अपने सभी सिमों को पोर्ट करने के लिए मजबूर हो रहे हैं कृपया इस समस्या का निवारण करने का कष्ट करें धन्यवाद

Network issue

Dear sir , I am vikash from sardarpura teh. Rajgarh didst. Churu rajasthan pincode 331305
Here network issue in jio sim . We have not internet speed for long time ( about 2 or 3 months) all villager face this problem and we can't make call . All user are in difficulty please solve our problem.

MNP

Due to some document issue my mobile number can't be ported can you tell me how to do that?
I need emergency help now...

Sim card replace

Jio service center is not supported the customer

Network problem

Sir, I myself is u r customer since starting of jio net work at the (free) time it was ok, after that it is very-very horrible, I can't sustain now, my patience r finished. Sirf name (jio 4G sheeeeet kaam 2G ka b nahi hai).
This people's r making money that's all know we hv to take decision b..couz (mera paisa pure mehnat ka hai)..
I hv registered network complaint may time but no result ???
I don't want wast my time & money sorry...Jio..Sorry.

froud company

jio care cant solve problem of customers its automatically show that consumers are satisfy with his service. and the employees are always says that sir we are working on you issue. we cant say that how much time we take to resolve it and only say that "Is ke lie khed hai". and his head care cant received call of consumers. i lastly suggest people, friend,and our people cant believe in his service.

Jio network nhi he

Rawatbhata me jio ka tawer hi nhi he jio ka mobile lene ke bad bhi kisi kam ka nhi bkwas jio

Procedure to get International SIM

Kindly furnish the details to get International SIM and also let me know customer care contact number to speak with customer care personal so that I can get necessary support/help as and when required. Please do needful. Thanks.

Network problem

Sir, I myself is u r customer since starting of jio net work at the (free) time it was ok, after that it is very-very horrible, I can't sustain now, my patience r finished. Sirf name (jio 4G sheeeeet kaam 2G ka b nahi hai).
This people's r making money that's all know we hv to take decision b..couz (mera paisa pure mehnat ka hai)..
I hv registered network complaint may time but no result ???
I don't want wast my time & money sorry jio....sorry....

Always in emergency calls unable to connect

Please make it fast urgent

What a bad network jio

What a bad network jio offering currently! It used to be much better. I am thinking of switching my mobile connection to other operator.

jio TV not working

jio TV is not working properly. it does not showing me the zee TV it is just saying that unable to get server. do something about it.

Internet speed low

Internet speed is worst at panjab university, Sector 14, Chandigarh. Also connection problem is here. Sometimes, Not able to call to anyone because of network problem. please solve this issue as early as possible.

Network issu

Aaj se 6 mhine TK network nhe rhega bhartwada me , to jo plan hmne rcharch kiye uske paise waps milenge kya , or lyf ke mobail liy use karne ke liy uskya kya kare hum , hme conjumarme jana padega .

Regarding activation of no.

Sir I had already recharge with plan of 399.. payment is also successful.but still my no.is not activated.im calling to customer care too but unable to get connected..kindly do the needful..

Jio complaint

Sir 04/07/2018 se call dial Karne par turant call end ho jata hai aur na hi toll free number me phone lag Raha hai
Plz help me

Login issue

I am unable to login on myjio app and on jiomart app from few days.

Network issu

Sir please provide network 4g speed in our ariya...

Cricket plan reduce me

Sir
Iam from BOLESHA.Mohd myself jio customer i continuing last year.please reduce me jio cricket plan i was suffering this plans this plan is continnuing i quit jio membership please
Understand me.I like jio membership person don't leave me.i sincere request.
Please uderstood problem
Thanks

Network problem

Sir. Your JIO network is totally wastage from the last month I have complained for network issue but till date I got nothing changes in network and I can't contact please improve your network other we will reject your connection. Because we paid already lot of money for the connection. So please upgrade. And ask your team what's going on.

Change password of Jio WiFi Router

I am using Jio WiFi Router, someone using my wifi. Because morning itself I have received message 50% your data exhausted. Hence I have change password of my jio no.

Please help how can I change

Jio net

My Jio net is very slow why sir

I am not able to make/receive calls

Please resolve the issue at the earliest.Thanks