Jio Customer Care No. 1800 889 9999
Organization:
Reliance Jio Toll free Number(s):
- 199 (Customer Support For Jio No., 24/7)
- 1800 889 9999 (Customer Support For Non Jio No., 24/7)
- 1800 896 9999 (For JioFiber/JioAirFiber Support, 24/7)
- 1800 890 9999 (For JioPhone/JioBharat/JioFi & LYF Mobile Support, 24/7)
All India Number(s):
- 70007 70007 (For WhatsApp Support)
- 70005 70005 (WhatsApp Support For Jio Fiber/ Jio Air Fiber)
Website:
Official website
iOS App:
MyJio: For Everything Jio
Android App:
MyJio: For Everything Jio IVRS Menu: 1800 889 9999
Select your preferred language
- Press 1: If your call is related to same number
- To enter your jio number
- Press 2: If you are not an exisiting customer, please enter 10 digit mobile no.
and to confirm it, press 1- Please hold, Talk to customer care executive.
- care [at] Jio [dot] com (For Customer Care)
Important Links
- Contact Support/ Query Form
- Branch Locator
- Claim Refundable Amounts
- Frequently Asked Questions
- Feedback Form
Helpline Numbers
| Sr.No. | Service | Helpline Number |
|---|---|---|
| Jio Mobiles | ||
| 1 | Customer care mobile query helpline number (Dial from Jio number) | 199 |
| 2 | Customer care mobile complaint helpline number (Dial from Jio number) | 198 |
| 3 | Enquiry about details on mobile recharges, data balance, validity, offers, etc. (Dial from Jio number) | 1991 |
| 4 | Tele-verification and activation of HD calls and data services on mobile (Dial from Jio number) | 1977 |
| 5 | Customer care helpline number for mobile users (Dial from non-Jio number) | 1800-889-9999 |
| 6 | International Roaming Helpline Number (Toll Free) | +917018899999 |
| 7 | Helpline number for porting your mobile number to Jio or get a new Jio number | 18608933333 |
| Jio Business | ||
| 8 | 24/7 assistance with enterprise mobility services | 18008899333 |
| 9 | Assistance with enterprise connectivity services & business solutions | 18008899444 |
| 10 | Assistance with a new business connection | 18008899555 |
Jio USSD Codes
| Sr. No. | Service | Number |
|---|---|---|
| 1 | Missed Call for Plan And Balance Detail | 1299 |
| 2 | To Know your IMEI number | *06 |
SMS Service For Prepaid / Postpaid
| Sr. No. | Service | SMS |
|---|---|---|
| For Jio Prepaid | ||
| 1 | For Plan And Balance Detail | SMS 'BAL' to 199 |
| 2 | To Know The Current Plan For Jio | MYPLAN to 199 |
| 3 | To Check Call Rates | TARIFF to 121 |
| 4 | To Check Jiophone2021 Plan Vouchers | SMS 'jiophone' to 199 |
| 5 | To Know Your Jiofi Number | SMS 'Jio<<JioFi device IMEI number>>' to 199 |
| 6 | To Initiate SIM change | SMS 'SIMCHG<<19 digit new SIM card number>>' to 199 |
| 7 | To Upgrade to eSIM | SMS 'GETESIM<<32 digit EID>> <<15 digit handset IMEI>>' to 199 |
| 8 | To Know the number on which JioPhone 2021 Offer benefit is recieved | SMS 'Jiophone <IMEI Number of your JioPhone>' to 199 |
| 9 | To Re-trigger JioPhone'2021 Offer Benefits | SMS 'RenewJP21' |
| For Jio Postpaid | ||
| 10 | To Know your Bill Summary | SMS 'BILL' to 199 |
Appellate Authority Contact Details
Contact No.: 18008893999
Fax No.: 18008891211 (Same For All)
| Sr. No. | LSA/Region | Name of Appellate Authority | Address (Reliance Jio Infocomm Limited) |
|
|---|---|---|---|---|
| 1 | Andhra Pradesh | Rajasekhar Mamillapalli | appellate [dot] ap [at] jio [dot] com | Reliance Corporate IT Park Ltd, KBR Towers, Above reliance Trends M.G Road, Vijayawada, AP-520008. |
| 2 | Telangana | Sreedhar Nandiraju | appellate [dot] ap [at] jio [dot] com | 4th Floor, Lake shore towers, Rajbhavan Road, Somajiguda, Beside Yes Bank, Hyderabad: 500082, Telangana. |
| 3 | Assam | Ritwick Chakraborty | appellate [dot] assam [at] jio [dot] com | Reliance Corporate IT Park Ltd., 1st Floor, Bijay Crescent, Mahapurush Srimanta Sankardev Path (G.S.Road), Rukiminigaon, Guwahati - 781022, Assam, India. |
| 4 | Bihar | Chandra Prakash | appellate [dot] bih [at] jio [dot] com | B.D Complex, Plot 210/233, Rupaspur, Bailey Road, Patna- 801503, Bihar, India. |
| 5 | Jharkhand | Santosh Sinha | appellate [dot] bih [at] jio [dot] com | 2nd& 3rd Floor, Sandhya Tower, Commercial Complex, Puruliya Road, Ranchi - 834001, Jharkhand. |
| 6 | Delhi NCR | Sanjay Tiku | appellate [dot] del [at] jio [dot] com | Unitech Commercial Tower-II, Block B, Greenwood City, Sector 45, Gurugram, Haryana, 122003. |
| 7 | Gujarat | Bhavesh Mehta | appellate [dot] guj [at] jio [dot] com | 2nd Floor, Reliance Mart, Opp. Drive-in Cinema, Ahmedabad - 380054. |
| 8 | Haryana | Sanjiv Sachdeva | appellate [dot] har [at] jio [dot] com | B-93 Industrial Area, Phase 8 Mohali, Punjab 160071. |
| 9 | Himachal Pradesh | Sameer Pandey | appellate [dot] hp [at] jio [dot] com | Level 1792, 2nd Floor (From Ground) Parking Block, Modern ISBT, Tutikandi, Shimla -171004 Himachal Pradesh. |
| 10 | Jammu | Vivek Sharma | appellate [dot] jk [at] jio [dot] com | Veer Tower, Marble Market, Mouza Deeli, Khasra No 732 & 733, Jammu - 180012, J&K, India. |
| 11 | Kashmir | Neeraj Fotedar | appellate [dot] jk [at] jio [dot] com | 4th Floor, Sara City Mall, Jahangir Chowk, Srinagar - 190001, J&K. |
| 12 | Karnataka | Shiva Kumar Nagaraj | appellate [dot] kar [at] jio [dot] com | RCITPL. RMZ Icon Building, No. 51, Palace Cross Road, Bengaluru- 560052, Karnataka. |
| 13 | Kerala | Sarika Yedre | appellate [dot] ker [at] jio [dot] com | Pukalakkattu Kariyattu Tower, Near Yatri Nivas, Mamangalam, Palarivattom P.O., Kochi - 682 025, Kerala. |
| 14 | Kolkata | Sanjay Chatterjee | appellate [dot] kol [at] jio [dot] com | Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block - DP, Sector-V, Saltlake City, Kolkata -700091. |
| 15 | Maharashtra & Goa | Giridhar Puvvala | appellate [dot] mah [at] jio [dot] com | Downtown The City Centre, 2nd and 3rd Floor, S. No. 8 13/1/2, Off Karve Road, Mhatre Bridge, Erandwane, Pune, Maharashtra 411004. |
| 16 | Madhya Pradesh | Partha Pratim | appellate [dot] mp [at] jio [dot] com | 4th Floor, Dhan Trident, Satya Sai Square, Vijay Nagar, A.B. Road, Indore - 452010, Madhya Pradesh, India. |
| 17 | Chhattisgarh | Partha Pratim | appellate [dot] mp [at] jio [dot] com | 4th Floor, Dhan Trident, Satya Sai Square, Vijay Nagar, A.B. Road, Indore - 452010, Madhya Pradesh, India. |
| 18 | Mumbai | Saurabh Parmar | appellate [dot] mum [at] jio [dot] com | 3rd Floor, B Wing, Fortune Building, Bharat Nagar, Bandra - Kurla Complex, Mumbai - 400051. |
| 19 | North East | Banibroto Biswas | appellate [dot] ne [at] jio [dot] com | First Floor, B. M. Tower, Near Fire Brigade, Madan Lewrynghep, Shillong - 793014, Meghalaya. |
| 20 | Odisha | Bikash Mohanty | appellate [dot] ori [at] jio [dot] com | Fortune Tower, 1st Floor, Wing A & B, Gangadhar Meher Marg, Chandrasekharpur, Bhubaneswar - 751023. |
| 21 | Punjab | Karuna Misra | appellate [dot] pb [at] jio [dot] com | C-135, Industrial Area, Phase - VIII, Mohali, Pin:160071. |
| 22 | Rajasthan | Arun Mani | appellate [dot] raj [at] jio [dot] com | 1st Floor, Anand Bhawan, Sansar Chandra Road, Jaipur, Rajasthan, 302001. |
| 23 | TN / Chennai | Royston Antony | appellate [dot] tn [at] jio [dot] com | Prestige Palladium Bayan, 2nd Floor, No,129-140, Greams Road, Thousand Lights, Chennai - 600006. TamilNadu. |
| 24 | U.P. East | Rajesh Sharma | appellate [dot] upe [at] jio [dot] com | Reliance Jio Infocom Ltd., The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow - 226010. (UP). |
| 25 | U.P. West | Sunil Kapoor | appellate [dot] upw [at] jio [dot] com | 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P - 250003. |
| 26 | Uttarakhand | Deepak Negi | appellate [dot] upw [at] jio [dot] com | 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P - 250003. |
| 27 | West Bengal | Sailesh Rupani | appellate [dot] wb [at] jio [dot] com | Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block - DP, Sector-V, Saltlake City, Kolkata -700091. |
For Global Support
Contact/ Whatsapp Support : 7018899999
Offices Address
| Sr.No. | Office | Contact No. | Office Address (Reliance Jio Infocomm Limited) |
|---|---|---|---|
| 1 | Registered Offices | 079-35031200 | Office - 101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad - 380 006 Gujarat, India |
| 2 | Corporate Office | 022-44770000 | 5th Floor, Maker Chambers IV, 222, Nariman Point, Mumbai - 400 021 Maharashtra, India |
Comments
Regarding Refund Amount
I have a booked a jiofibre connection by paying advance 1000Rs. Later engineer said in my area they can't provide fibre connection. Kindly please refund my amount 1000/- as soon as possible
LR000006xxx
Foor network
Daily morning net problem in our area
Assam
Dist-Kokrajhar
P.O-783370
Vill- Bhatipara
call connecting issue to toll free number
Dear sir /madam,
My self Sachin kottakondawar, working as emergency Medical services Coordinator at Nanded (MH).
I have 2 JIO sim/mobile numbers, but by both Sims I am unable to connect call to Toll free no. 102 or 108 ambulance call center. Whenever I call, Repling by subscriber as This facility is not available on your number.
As my main work is to coordinate ambulance and patients in emergency via 102 or 108 call center,
So I request all of you to sort out my issue or infact many people who may experience this type of issue in emergency .
Poor network problem
mobile data and network very problem because low network please first my mobile network ,, nahi To jio sim choldna padlega mujhe I have lost my money to jio
Mera sim card close karna hai
Mujhe customer care se bat karna hai mere bat nhi ho pa rhi hai
hindi
Internet Nahin chalta hai
Me 25 din se 198 aur
Me 25 din se 198 aur Appellate par call kar raha hu meri koi bhi suniya nhi ho rahi aur Appellate ke pure stop aur superwiser mera sat batmizi kar raha hai aur bol raha hai ki m he jio ka malik hu tumra net nhi Thik ho pawiya ga tum apna sim tod k fak do par ab call mat krna ap reply do m kya karu 28/july/2020 ko 5pm se 6pm k bich bat hui hai ap ke Appellate stop aur superwiser se
Consumer forum me complaint
Consumer forum me complaint kar bhai,mene ki thi airtel ki unki to lag gayi thi.inki bhi lag jayegi
Mere phone me1 g.b kyo mil
Mere phone me1 g.b kyo mil raha h 2 GB milna chahiye sar chak karo
insta
Hello. And Bye.
Network issue
Dear sir , I am vikash from sardarpura teh. Rajgarh didst. Churu rajasthan pincode 331305
Here network issue in jio sim . We have not internet speed for long time ( about 2 or 3 months) all villager face this problem and we can't make call . All user are in difficulty please solve our problem.
Network issue
मैं सरदारपुरा त• राजगढ जिला चुरू राजस्थान मे ⁹रहता हूं मेरे यहां इंटरनेट नेटवर्क की स्पीड बहुत ही खराब आती हो जिसके कारण मेरे को कई काम करने में परेशानियां होती हैं कृपया आपसे निवेदन है कि मेरे गाव में इंटरनेट नेटवर्क की समस्या को दूर किया जाए मेरे घर में 8 जिओ के सिम का प्रयोग किया जाता है सभी को इंटरनेट स्पीड की समस्या है शुरू में स्पीड अच्छी होने की वजह से मैंने व मेरे परिवार के सभी लोगों ने जिओ सिम का प्रयोग किया परंतु अब इंटरनेट स्पीड की समस्याएं दिन पर दिन खराब होती चली जा रही है क्या हम अपने सभी सिमों को पोर्ट करने के लिए मजबूर हो रहे हैं कृपया इस समस्या का निवारण करने का कष्ट करें धन्यवाद
reply
my jio sim closed and i want to reopen
mujhe mera jio sim chahiye jo band kar di gayi hai
Deactivate Call forwarding
Please deactivate my call forwarding.
Poor network problem
मैं यहां पंच सील नगर कॉलोनी पीलीभीत बायपास रोड बरेली मैं रहता हूं मेरे यहां इंटरनेट नेटवर्क की स्पीड बहुत ही खराब आती हो जिसके कारण मेरे को कई काम करने में परेशानियां होती हैं कृपया आपसे निवेदन है कि मेरे कॉलोनी में इंटरनेट नेटवर्क की समस्या को दूर किया जाए मेरे घर में 7 जिओ के सिम का प्रयोग किया जाता है सभी को इंटरनेट स्पीड की समस्या है शुरू में स्पीड अच्छी होने की वजह से मैंने व मेरे परिवार के सभी लोगों ने जिओ सिम का प्रयोग किया परंतु अब इंटरनेट स्पीड की समस्याएं दिन पर दिन खराब होती चली जा रही है क्या हम अपने सभी सिमों को पोर्ट करने के लिए मजबूर हो रहे हैं कृपया इस समस्या का निवारण करने का कष्ट करें धन्यवाद
Network issue
Dear sir , I am vikash from sardarpura teh. Rajgarh didst. Churu rajasthan pincode 331305
Here network issue in jio sim . We have not internet speed for long time ( about 2 or 3 months) all villager face this problem and we can't make call . All user are in difficulty please solve our problem.
MNP
Due to some document issue my mobile number can't be ported can you tell me how to do that?
I need emergency help now...
Sim card replace
Jio service center is not supported the customer
Network problem
Sir, I myself is u r customer since starting of jio net work at the (free) time it was ok, after that it is very-very horrible, I can't sustain now, my patience r finished. Sirf name (jio 4G sheeeeet kaam 2G ka b nahi hai).
This people's r making money that's all know we hv to take decision b..couz (mera paisa pure mehnat ka hai)..
I hv registered network complaint may time but no result ???
I don't want wast my time & money sorry...Jio..Sorry.
froud company
jio care cant solve problem of customers its automatically show that consumers are satisfy with his service. and the employees are always says that sir we are working on you issue. we cant say that how much time we take to resolve it and only say that "Is ke lie khed hai". and his head care cant received call of consumers. i lastly suggest people, friend,and our people cant believe in his service.
Jio network nhi he
Rawatbhata me jio ka tawer hi nhi he jio ka mobile lene ke bad bhi kisi kam ka nhi bkwas jio
Procedure to get International SIM
Kindly furnish the details to get International SIM and also let me know customer care contact number to speak with customer care personal so that I can get necessary support/help as and when required. Please do needful. Thanks.
Network problem
Sir, I myself is u r customer since starting of jio net work at the (free) time it was ok, after that it is very-very horrible, I can't sustain now, my patience r finished. Sirf name (jio 4G sheeeeet kaam 2G ka b nahi hai).
This people's r making money that's all know we hv to take decision b..couz (mera paisa pure mehnat ka hai)..
I hv registered network complaint may time but no result ???
I don't want wast my time & money sorry jio....sorry....
Always in emergency calls unable to connect
Please make it fast urgent
What a bad network jio
What a bad network jio offering currently! It used to be much better. I am thinking of switching my mobile connection to other operator.
jio TV not working
jio TV is not working properly. it does not showing me the zee TV it is just saying that unable to get server. do something about it.
Internet speed low
Internet speed is worst at panjab university, Sector 14, Chandigarh. Also connection problem is here. Sometimes, Not able to call to anyone because of network problem. please solve this issue as early as possible.
Network issu
Aaj se 6 mhine TK network nhe rhega bhartwada me , to jo plan hmne rcharch kiye uske paise waps milenge kya , or lyf ke mobail liy use karne ke liy uskya kya kare hum , hme conjumarme jana padega .
Regarding activation of no.
Sir I had already recharge with plan of 399.. payment is also successful.but still my no.is not activated.im calling to customer care too but unable to get connected..kindly do the needful..
Jio complaint
Sir 04/07/2018 se call dial Karne par turant call end ho jata hai aur na hi toll free number me phone lag Raha hai
Plz help me
Login issue
I am unable to login on myjio app and on jiomart app from few days.
Network issu
Sir please provide network 4g speed in our ariya...
Cricket plan reduce me
Sir
Iam from BOLESHA.Mohd myself jio customer i continuing last year.please reduce me jio cricket plan i was suffering this plans this plan is continnuing i quit jio membership please
Understand me.I like jio membership person don't leave me.i sincere request.
Please uderstood problem
Thanks
Network problem
Sir. Your JIO network is totally wastage from the last month I have complained for network issue but till date I got nothing changes in network and I can't contact please improve your network other we will reject your connection. Because we paid already lot of money for the connection. So please upgrade. And ask your team what's going on.
Change password of Jio WiFi Router
I am using Jio WiFi Router, someone using my wifi. Because morning itself I have received message 50% your data exhausted. Hence I have change password of my jio no.
Please help how can I change
Jio net
My Jio net is very slow why sir
I am not able to make/receive calls
Please resolve the issue at the earliest.Thanks