Rapido Customer Care

Updated on Saturday, 4 April 2026 - 9:09am

Organization:

rapido.bike

Website:

Official Website

iOS App:

Rapido: Bike-Taxi, Auto & Cabs

Android App:

Rapido: Bike-Taxi, Auto & Cabs

Email

shoutout [at] rapido [dot] bike (For Customer Support)

Important Link

Contact/Enquiry Form

Office Addresses

Sr No.	Office	Address (Roppen Transportation Services Pvt Ltd)
1	Registered Office	3^rd Floor, Sai Prithvi Arcade, Megha Hills, Sri Rama Colony, Madhapur, Hyderabad - 500081.
2	Corporate Office	Mantri Commercio-Spatium Tower A, Sy No 51/2, 51/3, 51/4, Of Devarabeesanahalli Village And Hjem 39/5 Of Kariyammana Agrahara Village Varthur Hobli, Bangalore East Taluk, Bangalore.
3	City Office	#148, 1^st Floor, SLV Nilaya, 5^th Main 80ft road, HSR Layout 7^th Sector, Bangalore 560102.

Social Sites

Comments

Invoice download

Submitted by Arun Kumar (not verified) on Tue, 29/11/2022 - 2:25pm.

Hi Rapido team
u guys not having manners.
since 20 days I'm texting a mail regarding invoice slip. till now there is no reply from ur team.
Right now I want invoice wt u guys do i don't know.
first slove the issue.

Thanks.
Arun Kumar.

The captain misbehaved

Submitted by Anonymous (not verified) on Tue, 15/11/2022 - 10:19pm.

I am a girl, and the captain started asking unnecessary questions like where are you travelling and when would you return, and when I aksed him to focus just on his driving he made me get down of the auto in middle of my ride, and asked to book other! Just because I didnt reply to his unnecessary questions, he made me get down on not very usual spot, from where it was difficult for me to get other ride!

500 rupees gone

Submitted by Bad experience (not verified) on Tue, 01/11/2022 - 1:52pm.

I topped up my wallet with 500 rupees and rapido didn't tell me after getting my location that it isn't in the serviceable area and now my 500 rupees in the wallet is useless

rapido bike driver asked me extra amount to pay

Submitted by Likith (not verified) on Wed, 12/10/2022 - 12:43pm.

Good Afternoon Sir/Ma"am rapido bike driver asked to pay extra amount from Nagole To Nacharam In The App It Was Showing Rs:69 But He Did"t Listed My Reason I Never Expted From The Driver So I Want To Rasie A Complaint On Him Should I Take Really Action In Futher?

Regards
Likith Sharma

Asking extra amount

Submitted by Sunil Kumar (not verified) on Wed, 15/03/2023 - 4:31pm.

Today morning I book a Rapido, the Rapido customer asked me what is the amount sir I told him Rs.80 and he he was sir please can give me hundred rupees I will coming otherwise I will not come Sir you can cancel your ride. So please action with him away is very struggling in on time even asking me very rudely and you can book Kaya something like that so I can please action him. Thank you

Request for refund of advance amount

Submitted by Srinivas Sareddu (not verified) on Thu, 15/09/2022 - 11:22am.

Sir, Namaste, My name is Srinivas from Tirupati. First time I was operated Rapido Bike App. Actually I don't know rules and regulations of Rapid Bike App. On 28-08-2022 @ 12.11pm booked a trip from Vijayawada Location to Venkatapalem through Rapido Bike App in Vijayawada and I paid advance payment of Rs. 85/- to M/s Rappen Transportation Service Pvt Ltd under UTR224017146890 through Phonepe. But I was not travelled from Vijayawada Location to Venkatapalem. That captain also not received commission. Again booked new trip and paid cash manually. In this circumstances please credit my amount of Rs. 85 /-.

With regards
S.Srinivas

Auto booked and amount paid via G Pay. But driver cancelled the

Submitted by Natarajan R (not verified) on Thu, 08/09/2022 - 7:27pm.

I booked an auto from Rapido app at about 05.00 p.m on 06.09.2022 to travel from Poombuhar Nagar, Chennai to Thiruvanmiyur and paid the amount of Rs.359 through “G pay”. An auto came to my spot, but the concerned driver refused to accept the trip for the pre paid and he cancelled my booking also. Due to urgency, me too cancelled the Trip and availed his trip to proceeded for cash mode payment.But the auto got repair on the mid way and the driver dropped us at Ashok pillar. So we ought to find another auto from your app and completed our trip by late.
Now I want to get back the amount paid by me for the no trip done by Rapido.
Totally we got worst experience with you and lost my trust on your standard of operation. If it continues like this way God can also can’t save you from downfall. Try to improve the performance quickly.

Worst Services

Submitted by Anonymous (not verified) on Sun, 21/08/2022 - 8:11am.

Never seen such terrible services in my life. It's been more than 3 months i am following up for my money but they're not responding to the emails as well as to call. Please stop cheating the customers.

Driver demanded extra amount

Submitted by Anonymous (not verified) on Mon, 08/08/2022 - 9:19pm.

I had to pay twice the fare because even after paying once, the auto driver denied to have received any money. I showed him the corresponding receipt also as it was shown on the Rapido app. Please see to it as I had to pay twice and the driver hasn't yet returned the money.

Please share your customer

Submitted by Anonymous (not verified) on Mon, 08/08/2022 - 8:31pm.

Please share your customer service number immediately, or contact in my number.
Some mischief happens with us in rapido service. Which need to be resolved immediately.. otherwise I will escalate it to higher Management level.

lost bag

Submitted by gargi dasgupta (not verified) on Sun, 31/03/2024 - 10:49pm.

i forget to take my bag

Changed my regular route to another rounte

Submitted by Anonymous (not verified) on Thu, 14/07/2022 - 3:12pm.

Hello dear Rapido,

I m a regular customer to Rapido, today they changed the route completely, why, every day I m going to the office on my regular route, today also i went through the same route, distance came to 3.4KM, and i can reach in 10mins, today it went to 9.5KM an and destination time is 30mins, why you people change regular route of mine to long route.

Dear sir/mam At today's

Submitted by Vaibhav Kumar singh (not verified) on Wed, 13/07/2022 - 1:19pm.

Dear sir/mam
At today's morning I had booked my bike ride and after it reaches to me another auto arrives and told both of us to cancel the ride and always ride from auto and his reason for refusing is that because that bike having an private number plate kindly take an action against auto driversthey are creating such kind of issues from which we have to suffer a lot because that was the time for my interview and I was being late for that
Thank you

Payment taken two times

Submitted by V Shivashankar (not verified) on Wed, 22/06/2022 - 4:32pm.

Yesterday i booked rapido auto and I paid amount online 189/-. But drive taken cash 204/-.
Please kindly help me

I have submitted my documents

Submitted by Sai Muralidhar Reddy (not verified) on Tue, 21/06/2022 - 9:33am.

I have submitted my documents but not active still now please active my account rapido team.

Contact no. Change

Submitted by Manish Arora (not verified) on Tue, 31/05/2022 - 9:55am.

Hi. I am manish my previous contact no. Is 770***0483 i want to change that no. To 892***3957.
Please help me out.

The rider has taken my parcel and finished the ride

Submitted by Sufyaan (not verified) on Tue, 18/04/2023 - 5:41pm.

The rider has taken my parcel and finished the ride. The also not there with me. Parcel doesn't arrived on location. Please give me the rider contact number.

DRIVING license REUPLODED

Submitted by vikesh kumar singh (not verified) on Sun, 07/08/2022 - 9:36pm.

MERA DRVING LICENSE GALT UPLOAD HO GYA HAI USE REUPLOAD KARNA HAI

Documents are not verified

Submitted by Latha Kamalakara (not verified) on Fri, 29/07/2022 - 9:59pm.

I had uploaded the documents a long back.....still they have not verified please do check and reply me soon

Franchise

Submitted by Kamlesh barva (not verified) on Thu, 28/07/2022 - 12:27pm.

Palanpur in Gujarat ma

Franchise

Submitted by Ramchandra Ghosh (not verified) on Thu, 08/06/2023 - 12:23am.

I am intersted

Complaint about on bike

Submitted by SANDEEP KUMAR (not verified) on Sun, 24/07/2022 - 12:58pm.

Worst service rapido
TS28F00398 DRIVER IS WORST FELLOW
WAITING FROM 30mins he's not comming

CAPTAIN TOOK THE CONSIGNMENT OFFLINE

Submitted by Rohit Mantri (not verified) on Mon, 30/05/2022 - 2:04pm.

This is to inform you I had given some documents to this rider - Sumit Mondal - XX20345388 and he has cancelled the trip and took it offline without my knowledge and now he is not delivering the consignment please look into the matter.
Bike No - WB 20BA 0920

ride

Submitted by Ashiq javid (not verified) on Tue, 29/11/2022 - 10:42pm.

Dear respect rapido pls your Driver is not coming I am waiting out side my building he is talking rudely with me he is not canceled I call home 10 time pls if you want I will delete your app driver name is Ramakrat Yadav .bike number is .mg47be.0037

I phone me kaise use katen

Submitted by Rajnesh Kumar (not verified) on Wed, 10/08/2022 - 5:05pm.

Kya ye rapido captain hum I phone me bhi use kar sake hai kya agar kisi Ko pts hai to plz btao

account get inactive without any reason by care executive.

Submitted by Satnam Singh (not verified) on Wed, 25/05/2022 - 7:22pm.

Hello sir/mam

I'm rapido captain. due to some issues i was not accept the ride. that was said to mam who's was calling me. but even that's reasons mam was totally using rude talk with me and she deactivated my account even my amount is still there. how can you do this cheap steps with rapido captain? I'm requesting to you sir/mam kindly check the last call of your telecaller and listen her talk and kindly give me my money back which i earned.

thanks and regards
SATNAM SINGH

My ID not activate

Submitted by Manish yadav (not verified) on Sat, 23/04/2022 - 10:51am.

Dear sir and mam my rapido caption account is not activate Please submit documents and activate my account

My id not active qaulity issue

Submitted by Mohd Salman suhail rayeen (not verified) on Wed, 15/06/2022 - 9:31am.

My id not active

Change

Submitted by Kapil Suman (not verified) on Mon, 06/06/2022 - 9:12am.

No.change karna hai

Please activate my rapido captain account

Submitted by Pavan Kumar (not verified) on Wed, 16/03/2022 - 11:45pm.

Dear team
Please activate my rapido captain account
My rapido captain account is connected with two numbers
Kindly check and active any one number
I am interested to give service as a rapido captain
So please activate my account

Mo.no change krna h

Submitted by Pavan pandey (not verified) on Wed, 20/07/2022 - 4:46pm.

Dl registered h
Dl no.RJ0520150016538

Mo.no change krna h
797634xxx

Captain care account not active now

Submitted by Ashwani Yadav (not verified) on Fri, 22/04/2022 - 6:04pm.

Dear team my account linked with my mobile number 993684XXXX has been deactivated
Please re activate it so i can serve more a a captai

Now my account not working

Submitted by DINESHKUMAR (not verified) on Wed, 02/03/2022 - 4:41pm.

Hpls login and withdraw my Amount

Change city

Submitted by Sony lal (not verified) on Tue, 01/03/2022 - 6:44pm.

My old City Ludhiana (Punjab)
Now I want to change city Noida(UP)

Change city

Submitted by Pankaj Mitra (not verified) on Sat, 21/05/2022 - 10:42am.

I want to change my rapido captain city from kolkata to asansol.

Not verified

Submitted by Chandhu (not verified) on Thu, 13/01/2022 - 10:28pm.

Good evening sir .
My self chandrashekhar from Hanamkonda i was submitted all the documents but didn't verified may i know the reason ,plz tell me then I ll search another option is it ok or not ....if not Amy i know the reason ... eagally i am waiting for your response thanks you .....

Account not active

Submitted by Memon Tausif (not verified) on Thu, 06/01/2022 - 1:29am.

Sir i have submitted all my documents but it has been not activated yet please activate as soon as possible.

Naa id active chyadi

Submitted by Kummu manohar (not verified) on Tue, 24/05/2022 - 4:22pm.

Naa id active chyadi

Please Approved my id

Submitted by Arun Prakash (not verified) on Sun, 10/04/2022 - 12:06pm.

Can not approved my id eanne problem

My Account not activated

Submitted by Manish Kumar (not verified) on Sat, 01/01/2022 - 2:20pm.

Dear Sir,
My all documents are verified
But my account is not active

Please sir My captain account is activate hurry up.

My account not open

Submitted by Bikash shaw (not verified) on Wed, 09/03/2022 - 9:51am.

Not open account

Rapido Capitan

Submitted by Korra laxman (not verified) on Wed, 23/02/2022 - 6:08pm.

My rapido Capitan account is not working

Login prblm

Submitted by Anonymousraju (not verified) on Sat, 05/02/2022 - 8:28pm.

Many times I tried bot not login

Inquiry

Submitted by Yash Rao (not verified) on Tue, 28/12/2021 - 12:41am.

Hiii

Kya aapki service ajmer m bhi available h

Support number required

Submitted by Sharad Gupta (not verified) on Thu, 16/12/2021 - 3:07pm.

Meri id pe other services k liye only processing show ho Raha h massage me food delivery start k liye aata h please confirm on app

Forgot phone

Submitted by Mamta (not verified) on Mon, 30/10/2023 - 8:35pm.

I forgot my phone in auto

Training will not be open

Submitted by Rishee trendz (not verified) on Mon, 22/11/2021 - 3:49pm.

Hi
Training session couldn't be completed because Quiz should not be open. I try so much time..
Please give us reply

Awaiting your approval

Submitted by Santanu Saha (not verified) on Tue, 16/11/2021 - 8:40pm.

I regret to inform you that this is for the third time I am reporting to you regarding malfunctioning of my previous Rapido Captain app which had Rs. 496 in the wallet & had to be uninstalled. My new app has been downloaded & everything has been approved except DL & R C for which I cannot work. I had been issued I D card & everything was going well. But this new app is awaiting your approval. Please tell me what to do as I am very disturbed.

Payment

Submitted by Munna kumar yadav (not verified) on Mon, 08/11/2021 - 11:00am.

7/9/2021 6:37 mint ka payment nhi mila hai sr Googlepy ki thi mam panding tha bt aaj tak nhi huaa sr plzz

Change the phone number

Submitted by Riku Israil (not verified) on Wed, 27/10/2021 - 10:08pm.

My mobile number is changed and I cannot use the app now. Want to update please do the needful.

IAM NEW JOINING

Submitted by SHIVA KUMAR (not verified) on Wed, 20/10/2021 - 4:40pm.

hai sir or madam
my name is SHIVA KUMAR
my mobile number
iam new joining the rapido iam I have registered and uploaded the documents but the verification will be done when the verification is in progress.

Dear Team, I applied for

Submitted by Mohammed Soheb ahmed (not verified) on Tue, 19/10/2021 - 10:25am.

Dear Team,
I applied for repido bike customers Service. My all document uploaded & approved but again I reupload before three days ago but till time show in progress.
Please Check and Activate my account.

Rapideo processing problem

Submitted by Anilkumar (not verified) on Sat, 02/10/2021 - 8:15pm.

Dear Team,
I applied for repido bike customers Service. My all document uploaded & approved but DL is rejected but again I reupload before three days ago but till time show in progress.
Please Check and Activate my account.

Hallo/mam good morning my

Submitted by Ajit (not verified) on Thu, 29/02/2024 - 11:02am.

Hallo/mam good morning my self ajit I am from Delhi i have removed my northzone work zone because work zone no profit me and I am request for you please remove my work zone please

Meri I'd nhi chl rhi rapido

Submitted by Gaurav Rana (not verified) on Fri, 01/10/2021 - 5:48pm.

Meri I'd nhi chl rhi rapido help me?

I'd deactivate

Submitted by Manoj Kumar (not verified) on Sat, 20/11/2021 - 12:06pm.

Please activate my I'd

my Amount is not received

Submitted by DEEPAK SINGH (not verified) on Mon, 27/09/2021 - 1:26pm.

hi Sir,
I am Deepak Singh, i'm asking to you, why is my mobile is block for your rapido Captain app,
My wallat Amount is Rs. 117.56, kindly refund my Amount in My Account

Req for food delivery in services

Submitted by Ramkumar` (not verified) on Fri, 24/09/2021 - 6:27pm.

i need to add food delivery in services iam not able to see food delivery in services

Not activating food delivery

Submitted by Altaf (not verified) on Fri, 07/01/2022 - 9:30pm.

I want to activate food delivery in rapido since 15 days....but it's not happening help me as soon as possible

My Rapido Captain app not working

Submitted by RASHID NABI (not verified) on Thu, 23/09/2021 - 1:25pm.

Dear sir,, my rapido Captain account not working from last 5 days, I submitted all document, show activate account in 48 hours but not activate my account after 5 days
Please activate my account immediately thanking you your faithfully rashid nabi

App issue

Submitted by sivaiah (not verified) on Wed, 22/09/2021 - 10:41pm.

Sir,

I have join a rapido captain I am problem facing in app (RC upload) please solve the issue.

Plz fastly active my account

Rc upload failed

Submitted by Sai (not verified) on Sun, 22/08/2021 - 11:56am.

I too had gonna same issuse , as it was not possible to upload my rc