Rapido Customer Care

a distressing incident that occurred during my recent ride with Rapido today at 27/04/2026 12:30 AM from T2 Airport Delhi to Greater Noida

Before starting the ride, I had clearly confirmed with a Rapido representative that the fare shown in the app would be final and that no additional charges would be applicable. However, during the ride, the driver informed me that I would have to pay parking charges of ₹440. When I questioned this, he reduced the amount and said it would be at least ₹200 and insisted that such charges are applicable.

I clearly stated that no such charges were visible or mentioned in the app. Upon reaching the destination, instead of resolving the matter professionally, the driver showed me a picture of an airport tariff board as “proof” and continued to demand extra payment.

When I refused to pay any additional amount, the situation escalated. The driver threatened to call the police and, more seriously, refused to return my luggage bag until I paid the demanded amount. Given the late hour and the unsafe situation, I was left with no option but to pay the extra ₹270 under pressure.

This behavior is completely unacceptable and deeply concerning from a safety perspective. Holding a passenger’s belongings and threatening them amounts to harassment and misconduct.

I request you to: Refund the extra amount of ₹270 that was forcibly taken & sharing you the ride ID #RD17772245554166054

Dear Rapido Customer Support Team,

My name is Vijay Adhik Waghmare. I am writing to report a serious issue that occurred during a recent Rapido auto ride booked from Hiranandani Hospital to Vile Parle East.

We booked a Rapido auto with a fare of ₹154 shown on the app. After waiting for some time, the driver arrived and we boarded the vehicle. The driver took our OTP and, after checking the destination, he started saying that the fare was not acceptable to him.

He asked us to get down from the auto and cancel the trip. We explained that we had just come out of the hospital and were standing in very hot weather, and requested him to complete the ride to our destination.

However, the driver refused and behaved rudely. He insisted that he would cancel the trip himself and threatened to leave us stranded. He then contacted Rapido customer care and shouted on the call, falsely claiming that the fare was too low and refusing to complete the ride. He demanded that the trip be cancelled from our side and that we be removed from the ride.

Eventually, the driver forced the cancellation of our trip through customer care. Throughout this incident, the driver behaved in an extremely unprofessional and disrespectful manner, causing us significant inconvenience and distress.

We request you to take strict action against this driver to ensure that such behavior is not repeated with other customers in the future.

Trip details are attached below:
(Ride ID # RD 17 7675 3952 2127 358)​

Rapido captain looted me .My trip was RS:497/- but collected Rs:700/- from me.when I complaint rapido refund 200/- on my wallet. This is how rapido blackmail the customer.Its very sad to say our INDIAN company cheated own INDIAN.How could theysurvive in INDIA with such mind set

would like to raise a complaint regarding a recent ride I booked during rainy weather. At the time of booking, the fare shown to me was ₹92. I applied a coupon of ₹30, after which the final payable amount displayed to me was ₹72.
However, after the ride was completed, the driver insisted on being paid the original amount of ₹92, stating that this was the fare shown to him. Despite explaining that I had applied a coupon and my final amount was ₹72, the driver became aggressive and started shouting, creating a very uncomfortable and stressful situation.
Due to his misbehavior and the pressure he created, I was forced to pay the full ₹92, even though it was not the amount shown to me in the app.
This experience was highly disappointing and unacceptable. I request you to:
Investigate this issue.
Refund the extra amount of ₹20 that I was forced to pay.
Take appropriate action against the driver to prevent such incidents in the future.
I hope you will look into this matter seriously and ensure better service and accountability.

I am rapido captain my app is not working I'm unable to get rides stuck in payment page.

I have used Rapido regularly for parcel pickup and commuting in thier auto service.
Lately the captains have started playing a game which has happened to me thrice in the
last one week.
The pickup spot is 2 kms. and the map shows that they are at the spot ..but thrice
different captains have said that they are not able to locate and that i have given pickup
and delivery address as same wrongly .I have sent screen shot also to them but they say
they have not received it. .
This has happened thrice with different captains...
I abandoned the pick up and had to cancel..
There is no customer service you can report to.
Very unreliable nowadays even though i have used them often before.

driver sharath V
Hi, Hello to all the above image shown is number one Froud fellow friends, yesterday evening I booked a cab due to bus break down one of my friends where also came with into cab . After that, he requested to change the route. I said go whatever it is showing in Rapido At the same time, but without listening to me he in simply telling that in my mobile it is showing different route. by seaing the route only i booked but i don't know y he need to change Long the road simply fort regarding the same while getting down he did not showing the amount what it was and demanding 950/- and I paid whatever the Rapido app showed (659) after receiving amount he shouting on road insulting customers. Be careful with such persons.. and Rapido organization as instruct with such drivers who to behave with customer .

Dear sir

My rc verification pending from 1 week kindly helpe to verify my rc verification and also
I am not anable to see traning veio please approve my rc verification and active my rapido caption account
I already ride complaint on app so please keep help me on this query

I am from thanjavur i want car option in rapido pls open the car service in thanjavur Tamilnadu

Dear sir/ madam
I lost my item in rapido can you please help to find that item

Maine 1 march ko cab book kiya tha ab mai payment krne laga payment unprocessed ho gya usne mere sath batmazi ki or jabadasti 700 rupaye cash le liya or ek din baad payment successfull hone pr jab maine call to usne Paisa wapas kr deta hu bol kr call cut kr diya or number block kr diya aap agar chaho to mai voice call recording and baki details bhi dikha sakta hu

आज मैने कोटा में बाइक राइड बुक की जिसमें शिवम नाम के बाइकर ने फोन किया और पूंछा कि ऐप में किराया कितना बता रहा है किराया बताने पर एक्स्ट्रा रुपये की डिमांड की, नहीं देना पर राइड कैंसिल करने को बोला और फोन काट दिया।

For the same ride the rapido is charging 30% extra in iPhone, when compared to android

In my app it was showing 86 and in his phone I don't know how and what he did it showed 142. This is very pathetic. He shouted for 60 rs and you rapido team didn't responded to my complain

I booked taxi from Mumbai International Airport arrival to my home and fare was showing 768. Drop location was correct for my home but Rapido driver took me to another location which was fault of Rapido map or driver. I was charged extra 50 for dropping to my correct location which was redirected by Rapido map automatically without me changing any drop location. Also I was charged for 280 as taxi parking charges which wasn't showing me any extra costs while booking Taxi. Total 330

Dear Team
I have been overcharged at least 5 times. The moment the driver stops ride the fare shown becomes much higher than the estimated one but in the previous ride the amount actually paid is not shown. It shows the earlier estimated price which is lesser so there is no record with the customer on the app to show that one was charged extra. Once there was a difference between the amount showed to the cab driver and me and I had to pay extra as the driver became adamant on taking what was showed on his app. My such incidents with rapido has become very frequent. If this continues I will uninstall rapido.

Mera licence number galat type ho gaya hai please aap mera account clear karva dijiye to main earning kar saku sir

Dear Team, I would like to report a fraudulent incident that occurred during my Rapido ride today. I booked a bike from Dayanand Colony, Gurgaon (HR) to Guru Dronacharya Metro Station at around 9:00 AM. During the ride, the captain asked me about the payment method, and I informed him that I would be paying online. He then told me that he had an emergency and needed to send ₹300 to one of his friends, but his UPI was not working. He said the ride fare was ₹90 and requested me to pay ₹210 on a QR code (Bank name: Priyanshu). He also assured me that he would return the excess amount once we reached the destination or once his UPI started working within 30 minutes to 1 hour. Trusting him as a verified Rapido captain, I made the payment of ₹210 through the provided QR code. After the ride, he gave me a phone number (9889830XXX), but the number is currently not reachable. I am not expecting any refund from him, but I strongly request that strict action be taken against this captain for this fraudulent behavior. Such incidents severely impact customer trust and can harm Rapido’s reputation in the market. Kindly investigate this matter at the earliest and take the necessary action

Account activate nhi ho raha hai verified hone ke baad bhi 2 din ho gye hai..

Today early morning at 1:30 AM we availed Rapido from Hyderabad airport to Janapriya Utopia Apartments in Attapur. OTP was614340.while getting down at destination we forgot one black coloured backpack in the car. Please look into this and let me know how to collect the bag

Dear Rapido,
I have booked a ride yesterday and the fair was around 78 rupees I have given him 500 rupees cash because I don't have change on that time but the driver taken all the money he did not returned remaining money means he run away taking all the money.
Do the needful to avoid such fraud cases . I will file a case in consumer court against Rapido.
Ride ID - 17600699740909459 .
Driver mobile no. - 9694xxxxxx.

Hi Team,

My rapido captain account (Maru Behera, registered mobile number 9090xxx897) has been suspended till next 2 years due to offline rides which is not correct. If you check, can see that all the time I purchased subscription plan. So why I will do offline ride.

I used this ride as a part time income, my office location is 45kms from my home. So I on the Rapido app and travel, it doesn't mean that I am doing offline rides.

Can you please look into my account details and release my account?

Thanks
Maru

1. I have booked a ticket in 16th Aug from raidurg to secunderabad east and I cancelled it but the amount not refunded.
2. Same next ticket booked in 9th sep asusall the amount deducted from my account but not refunded from rapido
3. Now today I booked raidurg to secunderabad East the amount debited but due technical issue the amount may refunds in 2-3days total 2 tickets same problem today
Tired by using this app worstt agency they not even caring customer problem as their problem

The driver took cash from me while the amount was deducted from my rapido wallet as the ride was prepaid with rapido wallet the amount got deducted from my rapido wallet and the he started demanding cash.

I am registering on the Rapido Captain app, but in the city selection option, Ghaziabad is not showing, even though Rapido operates in Ghaziabad

“Yesterday, I booked a Rapido for 938, which was already very costly because normally the charges are around 300. But since it was raining yesterday, the fare went up to 938. However, at the time of drop, the rider charged me 1127. I want my money bac

I took a cab from noida to faridabad on 22 August,2025. The total price charged was 642 including 200 for the toll tax. But the driver took the other way that did not include the toll tax but he still charged me 642 only. I request the authority to look into this and the extra amount taken from me should be returned as this is a scar on a reputed company to charge extra from their customers.

I was charged 47 extra after the parcel is picked and delivered which is not fare I need that money back at any cost, though 47 is minimum you are repeating as an hobby this is not accepted.expecting the amount will be reverted immediately.

Fraud and Unprofessional behaviour of rapido driver.The driver was yogender.I booked my cab for rs. 551 and boarded the cab immediately after it reached my door.. Still the driver charged me rs 50 extra for waiting period and started shouting in the car.He showed in his phone that app is showing rs. 50 extra but now in my ride history amount paid is showing to be 551.

Unprofessional behaviour by rapido application, I booked 2 metro tickets worth Rs. 75 because there was a long queue at the platform and I was in hurry, the amount had debited from my account and I hadn't received the ticket also it's been 2 days I haven't received the refund yet. I also emailed them but there is no revert.

First the driver asked for extra money to switch on the ac which has never happened before.
Secondly the fare shown on drivers app was 100 rs more than what was shown on my app..
Their chatbot is really slow they connected me to an agent after whole 30 minutes. Am I expected to keep my phones app open for 30 minutes? There is no way to call them.

My rapido Account is not activated till now its showing, under verification since last week please solve it as soon as possible

I had a very bad experience in Rapido taxi. I took a taxi for ride and it show 636 from start to destiney. But the driver requisted to fill the gas and took extra km and the destination reached by travelling different route. For my bad luck the destination what I was selected was 5km away from the real droping point. Showing that the driver took 967 rupees the total...As we were ladies and it was already late night, couldn't do anything and pay the amount. I have decided never trust rapido

The driver, Lokesh P, insisted on being paid in cash citing ongoing UPI issues in Karnataka. I agreed and handed him a ₹500 note for a fare of ₹316. Shockingly, he quietly switched the note to a ₹100 and accused me of giving the wrong amount. He began arguing and made emotional appeals, swearing on Anjaneya and his child, which made the situation even more uncomfortable.

Eventually, he returned only ₹150, falsely claiming I was trying to cheat him. This was absolutely unacceptable and dishonest behavior. I’m deeply disappointed with how this was handled and expect appropriate action to be taken against the driver.

Please look into this matter urgently and process a refund for the extra money I paid

Why Rapido charge so much fare for just 16 -17 kilometers.While booking auto from your app for just 16-17 kilometers you change 300 to 350.Why?