Rapido Customer Care

Today I was charged additional fare during the ride even though I did not travel extra

Account activate nhi ho raha hai verified hone ke baad bhi 2 din ho gye hai..

Sir mane 1 month pahle documents upload kie the mera driving licence under verification show ho raha hai. Please issue ko solve kijie taki m rapido se earning kar sku.

Dear Rapido,
I have booked a ride yesterday and the fair was around 78 rupees I have given him 500 rupees cash because I don't have change on that time but the driver taken all the money he did not returned remaining money means he run away taking all the money.
Do the needful to avoid such fraud cases . I will file a case in consumer court against Rapido.
Ride ID - 17600699740909459 .
Driver mobile no. - 9694xxxxxx.

Hi Team,

My rapido captain account (Maru Behera, registered mobile number 9090xxx897) has been suspended till next 2 years due to offline rides which is not correct. If you check, can see that all the time I purchased subscription plan. So why I will do offline ride.

I used this ride as a part time income, my office location is 45kms from my home. So I on the Rapido app and travel, it doesn't mean that I am doing offline rides.

Can you please look into my account details and release my account?

Thanks
Maru

1. I have booked a ticket in 16th Aug from raidurg to secunderabad east and I cancelled it but the amount not refunded.
2. Same next ticket booked in 9th sep asusall the amount deducted from my account but not refunded from rapido
3. Now today I booked raidurg to secunderabad East the amount debited but due technical issue the amount may refunds in 2-3days total 2 tickets same problem today
Tired by using this app worstt agency they not even caring customer problem as their problem

The driver took cash from me while the amount was deducted from my rapido wallet as the ride was prepaid with rapido wallet the amount got deducted from my rapido wallet and the he started demanding cash.

I am registering on the Rapido Captain app, but in the city selection option, Ghaziabad is not showing, even though Rapido operates in Ghaziabad

“Yesterday, I booked a Rapido for 938, which was already very costly because normally the charges are around 300. But since it was raining yesterday, the fare went up to 938. However, at the time of drop, the rider charged me 1127. I want my money bac

I took a cab from noida to faridabad on 22 August,2025. The total price charged was 642 including 200 for the toll tax. But the driver took the other way that did not include the toll tax but he still charged me 642 only. I request the authority to look into this and the extra amount taken from me should be returned as this is a scar on a reputed company to charge extra from their customers.

I was charged 47 extra after the parcel is picked and delivered which is not fare I need that money back at any cost, though 47 is minimum you are repeating as an hobby this is not accepted.expecting the amount will be reverted immediately.

Fraud and Unprofessional behaviour of rapido driver.The driver was yogender.I booked my cab for rs. 551 and boarded the cab immediately after it reached my door.. Still the driver charged me rs 50 extra for waiting period and started shouting in the car.He showed in his phone that app is showing rs. 50 extra but now in my ride history amount paid is showing to be 551.

Unprofessional behaviour by rapido application, I booked 2 metro tickets worth Rs. 75 because there was a long queue at the platform and I was in hurry, the amount had debited from my account and I hadn't received the ticket also it's been 2 days I haven't received the refund yet. I also emailed them but there is no revert.

First the driver asked for extra money to switch on the ac which has never happened before.
Secondly the fare shown on drivers app was 100 rs more than what was shown on my app..
Their chatbot is really slow they connected me to an agent after whole 30 minutes. Am I expected to keep my phones app open for 30 minutes? There is no way to call them.

My rapido Account is not activated till now its showing, under verification since last week please solve it as soon as possible

I had a very bad experience in Rapido taxi. I took a taxi for ride and it show 636 from start to destiney. But the driver requisted to fill the gas and took extra km and the destination reached by travelling different route. For my bad luck the destination what I was selected was 5km away from the real droping point. Showing that the driver took 967 rupees the total...As we were ladies and it was already late night, couldn't do anything and pay the amount. I have decided never trust rapido

The driver, Lokesh P, insisted on being paid in cash citing ongoing UPI issues in Karnataka. I agreed and handed him a ₹500 note for a fare of ₹316. Shockingly, he quietly switched the note to a ₹100 and accused me of giving the wrong amount. He began arguing and made emotional appeals, swearing on Anjaneya and his child, which made the situation even more uncomfortable.

Eventually, he returned only ₹150, falsely claiming I was trying to cheat him. This was absolutely unacceptable and dishonest behavior. I’m deeply disappointed with how this was handled and expect appropriate action to be taken against the driver.

Please look into this matter urgently and process a refund for the extra money I paid

Why Rapido charge so much fare for just 16 -17 kilometers.While booking auto from your app for just 16-17 kilometers you change 300 to 350.Why?

Meri account deactivated show ho rhi hai mujhe smajh nhi aa rha kyu mai bht dino baad login kr rha hu mujhe kaam karni h rapido k saath please meri account actived krwa dizye

I am lodging a serious complaint against one of your riders whose behavior was not only reckless and illegal but also highly disrespectful and dangerous.

During my recent ride, the rider:

Jumped multiple red signals
Drove in the wrong direction on a one-way road
Did not provide a helmet to me, the pillion rider
Argued arrogantly when I raised a genuine safety concern
At one point, he deliberately rode into oncoming traffic during a red signal. When I asked him why he was putting our lives at risk, he aggressively replied:

“What’s your problem? Why are you telling me how to drive? This is the right way.”

When I calmly told him I wasn’t in a hurry and preferred safe driving, he sarcastically responded:

“If you’re not in a hurry, what should I do? I have time and patience.”

This behavior is absolutely unprofessional, irresponsible, and unacceptable. It shows a complete disregard for passenger safety and traffic laws. If this rider continues to operate under your platform, it's only a matter of time before a serious accident occurs.

I demand that you take immediate disciplinary action against this rider and investigate this incident thoroughly. I also expect a formal acknowledgment and explanation from your side on what steps will be taken.

I am ready to share the ride details, time, and any further information required.

If such behavior continues to be tolerated, I will be forced to escalate this issue to higher authorities, including traffic enforcement and consumer grievance platforms.

Strict action must be taken.

So I booked a ride, the captain couldn't reach the drop location, he literally has one job, to just follow the map and he can't even do that, he called me again and again, still didn't come to the location moreover, the ride which was supposed to arrive in 7 min. Took 30 min. , and the ironical part is that the captain has 5 star rating... A clean 5 star!!! Thankyou so much for getting me late, and ruining my day, keep it up with your f*cked up service.

extra amount every rid showing Rs136 when I booked, after reaching destination they are charging 143 why?
Cheating always

Dear rapido, today i was booked a cab a driver comes and said due to rain i need more fare charge but we denied then he was angry and threw out my pregnant wife and me from his car. Then we told him i left a bag in your car but he came from the car and start abusing said i am local from gaon garoli. After this we are going in trauma. After that i was check my rapido accout to check his vehichle no for police complaint but car no or driver contact no is not available kindly return my bag i have many valuable things in my bag also have doctors papers and my wife’s purse.is rapido cover up his goons ??? Kindly provide driver contact details or car no for a police complaint.

i sent this message to rapido but this concern is not take any steps. I trust this rapid is not anymore considering this message.
Today i have book taxi. I have already payed
extra 30 rupees.
On completed ride he ask 50 ruoees extra. He torchered many times to got amount and i will pay extra 50 ruppes by gpay. He call many times by phone for amount.
Worst qorst

Today (07-June-2025) I have booked Rapido at 10.30 to 10.45 as I was sick and I am with my family Mr.Mohan P (Vehicle no:TN12BE8995) accepted the request but when I call him he said he was stuck in hug traffic and he will be late by 15 min when I update the message in rapido chat box saying I am in location, immediately got call from rapido number and he said you cancel the trip and pay rs100 to running auto. Did rapido advertise for other services is it there business policy.
Note when captain is responsible for cancellation how the customer is liable for cancellation charges? Hope rapido team will take this msg as concerned and my account should not be debited....

Surat me rapido office kaha pe hai mujhe helmet lena hai

I am writing to report an absolutely shocking and traumatic incident that occurred during a Rapido taxi booking. This was not merely poor service — it was a deliberate, threatening, and potentially criminal act that endangered the lives of multiple people, including women and a one-month-old infant.

Trip Details:
Driver Name: Raj Kumar
Phone Number: Nine Eight One Zero Seven Zero Six One Five Seven
Date & Time: 01-06-2025 6:40 PM
Vehicle Number: HL55AL7605

The driver marked “Arrived” on the app despite being nowhere near the pickup point. After waiting for 5–6 minutes, he showed up — but instead of stopping at the correct location, he stopped on the opposite side of a busy, high-speed road, and refused to come to the actual pickup point, even when repeatedly asked.

This forced us to risk our safety and cross a dangerously busy road. I was traveling with my family and my friend’s family, which included three women and a one-month-old baby. The safety of our loved ones was compromised from the start.

When we finally reached the driver on the opposite side:

He immediately took the ride OTP and entered it into the app.

Only after entering the OTP in the mobile app, he demanded extra cash for the ride.

When we refused to pay the illegal demand, he became extremely aggressive, started shouting, hurling verbal abuse, and threatening me and my family, including the women present.

His behavior was erratic and violent, and it was clear he was under the influence of alcohol. What’s even more outrageous is that within 2–3 minutes of this confrontation — without even moving the vehicle an inch — he marked the trip as “Completed” in the app, effectively cheating the system and us.

I booked a cab from Tata primanti to Airia mall and it was showing 110 and then they asked me 368 saying there was a toll in between and I was dropped on a different location, which is totally unacceptable. I really want help and all you guys do is say it was my fault I dropped at a different location which is a complete lie

I took a ride and the total fare was Rs.283 i payed the driver Rs 583 and asked for rest of the amount and he said he doesn't have change and will pay rest amount to me online and he just scammed me by not sending any money. I called him then also he just lied plus he is not attending any calls or messages now.
Driver details :

Ride ID: RD17480790981080693
Captain name: Pawan Kumar
Vehicle no:HR55AS4777

Hi rapido,
My name Riya Goel. My registered mobile number is 639723XXXX. Today morning on 18-05-2025, I booked metro ticket 2 times for total 3 passengers and the payment was also debited from my account but I couldn't got any QR tickets due to some technical problem in your application. Now I want a refund for my all tickets. Please process my refund as soon as possible.

Even your app shows 20rs for 2km your captain asking 100rs for ride saying company says to get ID RD17471906824594684

Today 13/05/2025,I was waiting for a rapido ride;the rider activated the ride and asking for double fare which is actually show on rapido aap rupees 42 but asking double.when i was denied for paying raider double fare;raider make bad behaviour and said to cancel it and don't cancel by him self.

The rider is from Cuttack,Odisha.
Please cancel the rapido-id of this rider.
Rider Name-Padma Charan Sahoo
Vehicle No- OD5W4053(Glamour)

Today, 6th May 2025, I have tried to book auto as well as auto+through rapido. I was waiting for long time. I Booked around 6 times. Each time the driver asked about the starting and ending points, and asked for extra 30 or 40 rupees. Is it not that when we book a ride, the starting and ending not visible to the drivers. And three of the drivers didn't even start from where they were. They were ready after bargaining with the customer, otherwise refused and cancelled the trip. It's literally worst experience happened today. Rapido, sorry to say, I'll discourage my friends and others to not to use rapido, if same is repeated again.

Driver wasting my half an hour and thereafter tell me to cancel the ride
He is not spotted my location and waste my time.

Hi am an rapido captain (Driver)why govt taxes for just rides for 33/- from 5/- charges including 3rd party fees and 16% commission charges Iam getting less money and riders also asking speed run which limited in city roads they r arguing

I booked a ride 3 hours ago. The Driver did not turn up and nor did he cancel the ride. He still hasn't cancelled the ride. how do i book another ride on rapido. These drivers are doing that so often these days. The other day i got late at my workplace because of the same behaviour of one of your so called captains and was marked absent. The driver's name is Narendra singh Rajput. His cab is K10 Alto. RJ14 TF 6460. The app shows he is 40 minutes away as I have not cancelled the ride and will not do so. I would rather book on Ola or Uber then get harassed by some captain at Rapido

Rapido ride is really worst service. Driver charged always extra money on every ride. Even if babies carry with you will consider as one member. And whatever charge shown to you is not matched with driver's application they are roaming like looters in society. If you are alone don't use rapido for girls especially.

I couriered a parcel and the rider asked me to pay the amount and I did after sometime I noticed that same amount was also deducted from my simpl account I have been typing to reach their customer service but they're not interested in replying and solving query also I tried to contact simpl they denied the refund I'm unable to attach file oj rapido to show them proof I have even sent them email but there's no response from their side

For my travel on 28 Feb 2025 for a fare of Rs 257 driver demanded Rs 290, which i paid thru Gpay. I have raised complaint on your Rapido App and as a proof was asked to forward Gpay bill as screenshot as an attachment by clicking the clip icon. But the clip icon for attaching files does not work and also forwarded Gpay receipt thru the email which i was provided. But was annoyed that even the email messages does not work. All the mails sent is getting reverted back to me. Only way to prove is to send thru WhatsApp if I am provided with the same. Rapido should have Whatapp number thru which we could prove. I had fwded the sms sent thru my bank but still you insist only on Gpay receipt. Dont know how else to prove? So sad that you dont rely on customers who want to prove their innocence and by behaving so you are only encouraging your drivers to demand more from customers. You are only believing your drivers and making them more corrupt. Indirectly u are encouraging corruption in society.