Rapido Customer Care

I booked a auto of yours on 09.10.2024 at 9.49 am the driver is Kethavath raju, i waited for 10 minutes at our 9.53 am i called him to know whether he will come to for paick up me or not he said where to go i told somjiguda, is he said ok and kept his phone. after two minutes i called once again he lifted phone and same is asked him he told i wont come to that place and i cancel the trip he told me. i fired him. but he did not cancelled the called, i looked at my mobile after half a hour that he forwarded the same to tow more auto drivers, the one auto driver called me, i did look at my mobile because i am travelling to my office. at around i saw my mobile a couple of called received and i called him what is the matter. he said you have book the auto i am waiting here. i told him, this booking is forwarded by your collogue driver where he not accepted my trip and i am not responsible for this trip. the new trip driver Mr. brarath chocky, said its not fault and there is no option for me to cancel. you may charge Rs.110/- after 10 minutes and it will cancel automatically by our ccs.
this is for your information and justify me and take necessary against on the driver Mr. Kethavath Raju in this ragard.
thanks

I AM DIGANT ANTANI , I TOOK RAPIDO AUTO FROM KALU PUR RAILWAY STATION, AHMEDABAD, TO KANAN BEACON HOTEL, ASHRAM ROAD. I FORGOT MOBILE PHONE IN ATUO, AUTO RIKCHOW NO. GJ9827, RAPIDO PIN NO.8878, NAME OF DRIVER IS MOHMMOD SAPAI.
KINDLY INFROM HIM TO RETURN MY MOBILE PHONE AS SOON AS POSSIBLE

Raja A driver was calling me 12 times. He demanded extra cash and spoke very rudely also. No helmet and fast driving. Make sure the action should be taken against him. Next time please ensure that the driver is has helmet and very decent

Dear RAPIDO Team please accept my driving license and profile details. Thank you

Your caption has lost my important documents.

i had book a order on 18/08/2024 against order no-2425up0011537563 named Devansh Awasthi Vehicle no-UP32PK5171 .

yet not delivered parcel to designated delivery address and switched off his number and unable to track.

And even for that we are trying to reach out Rapido service center but they are not responding and not even bothered to share the feedback of my parcel.

and i badly need my parcel

Your Driver Satwinder Singh chargerd me extra money yesterday on my trip from sector 37 c chandigarh to Kirpal Sweets baltana original Amount was RS 105 but he charged me RS 130 ... and ended the ride with RS 105 .. I asked him how much was the fair he said RS 130 .. U Liar Rapido people .. I will file a case in consumer court .. I even received a invoice showing that my fair was RS 105 how can u Rapido people charge unnecessary money from customer

Fraudulent numbers provided for rapido customer services. They call and tell you to download a remote access app to "help you resolve the issue". Rapido itself has the shittiest customer service in the sense that there is no concept of customer service. No one responds. No one calls. No one helps. No issues are resolved.

-------- Forwarded message ---------

Date: Thu, 1 Aug 2024, 00:26
Subject: 16500 payment need refund
To: <shoutout [at] rapido [dot] bike>

Dear Sir,

This is the reference to the above email,

I have travelled rapido taxi on 29th July 2024 , i have wrongly given fare to him 16500 instead of 944..but he is denied to refund..travel details already given
.madiwala to Bangalore airport

I requested to you kindly refund the payment from driver and do the needful.

But the driver did not attend my phone call and did not responding from your office also.i want payment from rapido only you are only responsible..fraud........cab driver

Please

M.Rajiv Gandhi

I LOST MY BIKE KEYS IN RAPIDO AUTOS . Kindly track with the drive pls ..

I booked Rapito with bike for my travel. Driver name is Ragunathan. I belive that he doesn’t pick the trip so he spoke unnecessary thinks. I booked 8:40 and mow time is 9:16 so far he didnt move his Vechile and not attending my calls. He is swiching off his mob if i tried to reach him
Kindly confirm that what is action for his behaviour. Still i didn’t cancel my trip and informed my wife to pick me.

I called this number which is there on rapito site but they said that they are speaking hindi only . I requested for english but call disconnected. Then i tried multiple times number is busy

So you are giving help only for who is speaking hindi?

Regards
Sathishkumar k

I booked rapido bike on 19/06/24, jitendra kumar(captain) demanding double charge and he cancel the my booking

I am regular customer of rapido. You can also check my history of rides. Today i booked auto by rapido. This is rider id RD17186999xx2101847. He was drunk and driving dengerously. He dropped me on wrong location after that he demanded extraa money and harras me. Now what action rapido will take?

I am using rapido daily then why I am not getting service on time
Rapido always takes wrong location even after sharing the location I am very much dissapointed with this app
Even captains are not coming on time
Rapido is deducting price from customers account only
Very bad

I am a daily user of rapido and I use rapido early morning to reach office on time. Today I booked rapido and the captain was suppose to arrive in 4 min. But 5 min passed he did'nt even moved from his location. I called him and even texted him, but he did'nt responded in any of them. Later se started moving towards wrong direction and now its more than 40 minutes. He is still not responding and neither he is cancelling the ride. I am late and had the worst expirience of using rapido. I request rapido to take immediate action against the captain. I have noted all the details and information of the captain. Kindly reach me out ASAP.

Captain Name is Pawan Upadhyay
Gadi No : UP32Pxxx

Today morning to reach to my office I had booked a rapido and he arrived after 20 mins to my pickup location. After my ride started and before reaching my office, the Rapido driver caused accident twice, and both the times I was hurt, the fault was completely on the rapido driver, this kind of driving is unacceptable, fortunately I had no bruises, but internal injury, but the passengers are not safe with such kind of rides, Action must be taken.

Dear, I had booked rapido taxi on 18th May from noida sector 11 to SDGI, dasna taxi driver Bijay Yadav picked up the ride and was standing on his location for 15 min. when called he asked for the location I told him dasna and he denied to go there, when asked why he had pircked up the ride and wased our time he was laughing like he did this deliberately. I cancelled the ride and again booked the new one and this time saurabh chauhan pick the call and same situation was with him he asked for the location after I called him and denied to go. Doesn't Ripodo share the location in advance with the drivers and if yes why they are pircking up the call. Rapido should make sure that if the driver picked up the ride he must go there. And heavy penalty should be levied if any one denies to go after picking up the call. These incident will ruin the image and trust of Rapido. I will never book a cab from Rapido now even if hte rater are on lower side. Service is more important than the money.

I forget my goods in taxi but no response from rapido team . Not a single call recd from rapido
Very bad service rapido shame on u

Very bad behaviour when the online charges dikhata h driver usa jyada mangta h ap is service ma I complain

I am a daily user of rapido and I use rapido early morning to reach office on time. Today I booked rapido and the captain was suppose to arrive in 4 min. But 5 min passed he did'nt even moved from his location. I called him and even texted him, but he did'nt responded in any of them. Later se started moving towards wrong direction and now its more than 40 minutes. He is still not responding and neither he is cancelling the ride. I am late and had the worst expirience of using rapido. I request rapido to take immediate action against the captain. I have noted all the details and information of the captain. Kindly reach me out ASAP.

Hello dear rapido team,

I have dropped the costumer from point A to point B when the payment mode is came he paid online from the scanner which is directly connected with the earnings. But accidentally I pressed the button cash collected now the payment is stuck and I didn't get any notification of payment which is added. Please solve the issue..

Dear Sir,
My all documents are verified
But my account is not active

Hello sir,
Earlier I used to live in Lucknow so Rapido used to run there but now I have shifted to Gurgaon so now I want to run Rapido in Gurgaon.
Plz help me

Regards
Manoj Kumar Pandey

To whomsoever it may concern I would like to drop a complaint regarding a ride i booked yesterday. When i booked the ride the fare was showing 128 and after the completion of my ride the driver did not end the trip and showed me his screen that the fare was changed to 330 which i paid him in cash but when i came back home and saw the ride i saw the total fare was 174. I request you to look into it and refund my amount otherWise i’ll go social with this issue. I am attaching the screenshot of my ride.

I want to attach my 2 wheeler vehicle can you please help me for how to attach my 2 wheeler vehicle

I took Auto from Jogeshwari to Kurla. My driver name was Dasrath Yadav, Rick No M03CT1653. While reaching near Andheri, the driver drove away the Rick in high speed on Highway. I tried to stop him so many times but he didn't listen. He was very rude. Once I reached to my destination I was asked to pay extra because extra kilo meters were covered. I escalated my concern with Rapido team and very soon I realized they have nothing for us except expressing regret.

They are expecting from me to raise the concern from App and stop the Rick. On main Highway how this is possible I don't know

This is very un safe and unprofessional team

I will never take its service in future surely.

Regards
Hemlata

With respect to the Rapido,

I have booked Rapido auto from Kalyani nagar pune to Mahadev nagar vadgav sheri pune..

Captain name: shrikrishna shivajirao

First he came after 15 mins after booking then we started the ride.. he was continuously talking on phone during ride.

During ride I said him we can take left here so we can reach early he said I will follow my map I said OK,not problem.

After 5 mins he stopped auto in front of banglow there was no road ahead and made ride as completed and started asking for money. I said wait this is not my dropping point then he started abusing at last started fighting. I have given 100 rs he didn't given me 9 rs back (charges was 91rs) and gone.

His behaviour like local Gunda.. please take action against such drivers.

I uploaded my documents for captain,it got verified but my account is not activated yet,it's already crossed more than 24hours.What can I do?

Hi sir ,

We booked rapido from kudlugate to Arekere and we sent some food to provide.But the rider reached the place and complete the ride himself .He stole our food .We are not expected this kind of activities from Rapido riders. Pls take serious action on him .I mentioned his details below.If you not taking any action we will forward this issue to police riders

Dear Rapido ,

You are fooling the customer with good service I booked a quick ride today before caption picked up call and also confirming the location properly but we did not call him and there was no response very disappointed .

Rapido caption details
Name balam Singh
Vehicle no Uk07DH2841

I have booked a auto from majestic manhattan phase 2 to Pune airport at 6.45am 29 November 2023. At the time of payment he told me to do payment via rapido app and after payment told me to do Google pay. In this way I have done payment 2 times.please look into this .

Sir, i m from lucknow, your captain name shivam shukla yesterday he not delivered my parcel yet, and he not picked my phone, i get phone number from your app, but no response yet, so pls resolve my complain, and delivered my parcel immediately, or provide me this captain address...

this morning I booked an auto in Rapido. He dropped me at the drop location when I was giving him the money I left my mobile in his auto while checking my mobile it was missing and then I'm calling him he listened and went off with my mobile he did not stay. I would like to file a case against him in the police station. will you take action or not on him?
the Rapido auto number is 0468 in the app. Will you please action on him?