FASTag Customer Care

Updated on Friday, 2 December 2022 - 5:40pm

Organization:

fastag.org

Toll free Number(s):

1800 103 5577 (Axis Bank)
1800 266 9970 (IDFC Bank)
1800 110 018 (SBI Bank)
1800 419 1996 (Equitas Small Finance Bank)
1800 120 1243 (HDFC Bank)
1800 425 0585 (Syndicate Bank)
1800 102 6480 (Paytm Payments Bank)

Website:

Official Website

Note*

FASTag is a device for making toll payments directly from the prepaid account linked to it
It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas
FASTag has a validity of 5 years and after purchasing
You need to recharge/ top up the FASTag as per your requirement
Customer will receive SMS alerts on his registered mobile numbers for all the transactions
done in his tag account
Customer may recharge his tag account online through, Credit Card/ Debit Card/ NEFT/ RTGS
or Net Banking

Important Links

Issuing Bank Helpline Number

Sr No.	Issuing Bank	Customer Care Helpline No
1	Airtel Payments Bank	400/8800-688-006
2	Allahabad Bank	1800-258-6680
3	AU Small Finance Bank	1800-258-7300
4	Axis Bank Ltd	1860-419-8585
5	Bank of Baroda	1800-103-4568
6	Canara Bank	1800-103-3568
7	City Union Bank Ltd	1800-258-7200
8	Equitas Small Finance Bank	1800-103-1222
9	Federal Bank	1800-266-9520
10	FINO Payments Bank	022-6868-1414
11	HDFC Bank	1800-120-1243
12	ICICI Bank	1800-210-0104
13	IDBI Bank	1800-266-1962
14	IDFC First Bank	1800-266-9970
15	IndusInd Bank	1860-210-8887
16	Karur Vysya Bank	1800-102-1916
17	Kotak Mahindra Bank	18-602-666-888
18	Nagpur Nagarik Sahakari Bank	1800-266-7183
19	PAYTM Bank	1800-120-4210
20	Punjab Maharashtra Bank	NA
21	Punjab National Bank	1800-419-6610
22	Saraswat Bank	1800-229-999/ 1800-266-5555
23	South Indian Bank	1800-425-1809
24	State Bank of India	1800-110-018
25	Syndicate Bank	1800-3011-3333
26	Union Bank of India	1800-258-6400
27	YES BANK	1800-3000-1113

Documents Required ?

Vehicle

Registration Certificate (RC) of the vehicle
Passport size photograph of the vehicle owner
KYC documents as per the category of the vehicle owner (viz. Individual / corporate)

Individual

ID Proof
Address Proof
Passport size photograph
Driving License
PAN Card
Passport
Voter ID Card
Aadhar Card (with address)

Social Sites

F
fastag.org

Comments

Charge extra toll

Submitted by AMNEET GILL (not verified) on Wed, 19/07/2023 - 4:58pm.

Dear sir,

I have charged toll extra without any reason as khalilpur toll plaza

Incomplete Order Received

Submitted by Raju Kumar (not verified) on Wed, 14/06/2023 - 12:53pm.

This order was placed on 8 April 2023 and still one of the order is not delivered. When checked the Park app my order is still getting ready. If you have not the stock then please refund my prepaid amount.

Regards

Fraud

Submitted by Jatin Sharma (not verified) on Fri, 23/12/2022 - 12:16am.

Today my car parked at home but Rs 95 deducted. Either somebody has created a duplicate or some fraud going on.

Phone no ××××387955

Kindly check

Till debited but not reflecting in passbook

Submitted by Vaibhav (not verified) on Thu, 24/11/2022 - 11:32am.

Worst experience I had with this pathetic app toll debited on 18 but not reflecting in passbook till date and even knowone is responding.

simplifiy fast tag payments

Submitted by R.Ravichandran (not verified) on Wed, 24/08/2022 - 12:58pm.

concerned developers of this app , you have to be more flexible on payments and choosing your own while purchasing our vehicle . you should be able to use any kind of payment using your registered mobile number using a otp system for safety . Now its it is really difficult to do this even with one or multiple vehicles. I have given suggestions to railways app using only pnr number and RMN which succesfully worked for them.

Unauthorised debit of toll charges at KMP/KGP Highway

Submitted by Sandeep Dahiya (not verified) on Wed, 22/06/2022 - 12:36pm.

My ticket number 3187-375140 is still open as my unauthorised deduction of Rs. 265 in place of Rs. 10 as it was return journey, at KGP jakhauli toll plaza is still not reimbursed after several reminders on Paytm 24 X 7. Kindly return my amount asap.

Toll amount deducted even if my car is at my home.

Submitted by Dr. G. R. Kulkarni (not verified) on Sun, 01/05/2022 - 3:22pm.

From
Dr. G. R. Kulkarni
CAR NO. GJ21CA1776
Mobile xxxx505948
.....My car is at my home today. Stand still. Even though Rs. 20 were deducted from account.ICICI fast tag
Either somebody has created cloned fast tag or fraud in system.

Difficulty I Fastag Recharge and double toll payment

Submitted by Sham Keluskar (not verified) on Sat, 12/02/2022 - 5:37pm.

I got a message to update the KYC for Fastag just one day before it was expiring.

I used my PAN Card and Passport copy to update KYC. But KYC is rejected stating Photo on PAN card is not clear.

PAN card is Government document and I agree that photo printed over is faint but clear. However my photo on Passport is very much clear but Fastag officials are not ready to accept that as an ID as it is uploaded for address proof.

Now, from last 12 days I am unable to recharge my wallet and spoke to the customer care executive and he says, if I resubmit the clear document for KYC, it takes around 7 days for verification and meantime I have to pay double toll and travel.

Customer Care Executive is not ready to raise this as a concern/complaint. Not sure why, even he is not ready to provide me an e-mail address to which I can address my concern.

Mara Fastag Me Benk Ac. Se

Submitted by Jitendra Patel (not verified) on Wed, 02/02/2022 - 12:32pm.

Mara Fastag Me Benk Ac. Se 10000 kay gaye He to krupiya Help kare

KYC Rejected

Submitted by Anonymous (not verified) on Mon, 10/01/2022 - 6:33pm.

I got a message to update the KYC for Fastag just on the day when it was expiring. I used my Driving License to update KYC and Driving License was uploaded from Digilocker (which is an acceptable document as per IT Act). But KYC is rejected asking me to upload the original document. No sure why Digilocker issued document is not considered original here.

Now, I am unable to recharge my wallet and spoke to the customer care executive and he says, if I submit the original document for KYC, it takes around 7 days for verification and meanwhile, I need to pay cash (double the charges) and travel.

If Digilocker documents are not accepted, it should be made visible to the person submitting the KYCn document, but it is not done here. For the mistake where I am not responsible, I need to pay additional charges now.

Customer Care Executive is not ready to raise this as a concern/complaint. Not sure why, even he is not ready to provide me an e-mail address to which I can address my concern.

very bad experience

Submitted by S S Rana (not verified) on Tue, 21/12/2021 - 3:25pm.

I travelled through the toll and returned within 24 hrs but charges are deducted full (on 21st December 2021 between Panchkula to Barwala). I came to know that within 24 hrs return charges are more deducted. My experienced was very bad. It was very shamful to u people u have deducted more than 240 rs. Kindly do needful in this regard. Shikha Shyam Rana

Talegaon toll faulty scanning_Multipal deductions happened

Submitted by Shrikant (not verified) on Wed, 08/12/2021 - 9:46pm.

Dear Sir/ Madam,

Yesterday on 06th Dec 2021, I was traveling from Pune to Mumbai through Mumbai Pune express way. I Have observed after reaching home that the amount of 203 Rs. for Talegaon Toll Plaza got deducted approx.. 22 times.

This is really very Frustrating.

Double deduction

Submitted by Ashwin Prakash Tayde (not verified) on Tue, 16/11/2021 - 6:15pm.

Vehicle no. MH15FT1710

I have traveled from Dhule toll and Chandwad toll on 6th Nov 2021. Rs 145/- deducted twice whereas it should be exempted at next one.
This is disappointing. Top to it I am getting overdrawn messages. No response to mails & from customer care also.

What should I do?

No SMS come after crossing Toll

Submitted by Dr.C CHRISTOBER ASIR RAJAN (not verified) on Sat, 23/10/2021 - 7:01am.

I went to Tirunelveli on 15/10/2021 from Puducherry at 01:30 pm and returned on 17/10/2021 from Tirunelveli at 11:30 am. And I reached Tirunelveli at 8pm. I have not received any SMS for user fees deducted at tolls from my account during my entire trip. Please check and correct it. This information should be sent to every customer.

More charges deducted (to and fro) within 24 hrs

Submitted by Dr Rajvir Yadav (not verified) on Fri, 30/07/2021 - 9:53am.

I travelled through the toll and returned within 24 hrs but charges are deducted full (on 21st July between Jaitpur to Rajkot). I came to know that within 24 hrs return charges are less deducted. I experienced one more trip also and charges were deducted less. Kindly do needful in this regard. Dr R Yadav

Improper toll deduction

Submitted by Ajay (not verified) on Mon, 15/03/2021 - 8:31am.

While traveling from Mumbai to Pune, toll of Rs. 203 was deducted at the Khalapur toll Plaza on 14th March 2021 at 17:59. In the onward journey, toll amount of Rs. 203 was again deducted at the Talegaon toll plaza at 19.07 in stead of Rs. 67 that was supposed to be deducted.

Double payment for single journey

Submitted by Asif Shaikh (not verified) on Mon, 05/04/2021 - 12:10pm.

Aaj morning me..vashi toll cross kiya...3 minute me..2 bar 40/40 rupees kaat diya...I want my money back 80 rupees for 1 side journey.. please let me know

Fastag blacklist

Submitted by Piyush Jain (not verified) on Mon, 22/02/2021 - 10:45am.

Mere fastag me balance hote hue bhi fastag blacklist bata rha hai

Fastag blacklisted for no reason

Submitted by Abhishek Verma (not verified) on Wed, 10/03/2021 - 2:56pm.

Not able to use Fastag as I am blacklisted for no reason
HDFC Fastag customer giving no response
Neither picking up phone
Resolve this matter asap

Double deduction of toll by cash & also through FASTag

Submitted by Mohan Nagare (not verified) on Thu, 18/02/2021 - 8:38pm.

I was travelling from Panvel to Pune on 15.02.2021 afternoon by my own car MH06 W8320. On express highway toll amount was collected twice, as stated below.
1) At Khalapur toll, it was stated that my FASTag is not active and I paid toll amount of Rs 270/- by cash. Receipt of the same is attached.
2) At Talegaon exit plaza, after seeing receipt, my vehicle was allowed to go. Few minutes later I noticed from SMS that additional toll of Rs 203 has been deducted from my FASTag wallet, for the same travel. ( sreen shot of the transaction is attached)

Request to look into the matter and arrange for the refund of extra collected amount.

Thanking you.
Mohan Nagare.

Double deduction of toll by cash & also through FASTag

Submitted by Mohan Nagare (not verified) on Wed, 17/02/2021 - 11:36pm.

Request to look into the matter and arrange for the refund of extra collected amount.

Thanking you.
Mohan Nagare.

Mera fast teg black listed

Submitted by Anonymous (not verified) on Wed, 20/01/2021 - 8:05am.

Mera fast teg black listed bta rha h 1000 ka recharge bhi kia to bhi n hua or double tex dena pda

Double tax paid on Srinagar Toll

Submitted by Anonymous (not verified) on Mon, 28/12/2020 - 3:37pm.

Dear Sir,

My fast tag was deducted 105 INR after I had already paid in cash another 105 INR to the toll. Fastag have enough balance but it shows blacklisted that's why I have to pay money in cash. However, later money was too deducted from fastag. Pls refund my money.

Thanks
Ishank