Indian Railways Customer Care No. 139

Train No. 12163/11042 Chennai Mumbai express coach 2A-- Do you provide pantry car and is the Toilet is western type?
Senior citizens find it very difficult to sit in Indian Toilets and hence 2A and 3A coach should have western toilets as well.
The above information is not provided in any of your website pages.
Features of all train coaches should be informative to the travelling passengers.
Even information regarding utilities at stations where the Train halts for 10 mins should be provided so that passengers can know about the same enroute.

Dear Sir, My ticket no.51429492 my reservation from bareilly to saharanpur on 14may by 13307 gangasatluj exp. pnr no. in my ticket is mis print i want to know my pnr no.

Dear sir I have booked tickets for jaipur to kota on 07.05.2012 in general for 10.05.12 My amount was deducted from hdfc online but not received the tickets. the refrence no is ID [IRCTC #693740]. and amount is 683 rs.+tax. Kindly do the refund in my hdfc account Please confirm me with a sms about refund Regards upendra marvadi +919725004584

I have a WL12 in Rajdhani (ndls to tata) on 15th of april in 3AC. Will it get confirmed?

Dear sir
I have booked tickets for mandvi on 29.04.2012 in tatkal for 30.04.12
My amount was deducted from Sbi online but not received the tickets.
the refrence no is IGA4134773 and amount is 648 rs.
Kindly do the refund in my SBI account
Please confirm me with a sms about refund

Regards

ANANT B MESTRY
9967965818

As per catering policy 2005 the Provision of pantry cars in trains as per policy noms for express and mail trains are
All the requirement fulfill as per pantry cars policy in train no 13424 (Ajmer to Bhagalpur) no pantry car in this train 13424
For your reff catering policy 2005 attach with req.

Railways will provide pantry cars on long distance trains to be identified centrally at Railway
Board level from time-to-time. Broad criteria for providing pantry car on mail/express trains are
given in para 6.3 below.

6.3 Criteria for providing pantry car on long distance mail/express trains

a) Journey time more than 24 hours each way;
b) At least 10 sleeper class coaches (upper and lower class) are in the train formation;
c) At least 200 meals comprising of lunch or dinner for super-fast trains and 150 meals for
mail/express trains are expected to be served each time.
d) There are less number of stoppages and it is not possible to provide catering services through
static units enroute;
e) Air brake rake with vestibuled coaches will have preference
f) Other consideration such as tourist attraction, non-availability of satisfactory services enroute,
other operational requirements etc.

Warm Regards
Abhay Kumar

Can I get a general ticket before 1 day. I want to go to Rampur by Train no. 14205 (DLI FD Express). It departs at 6:40p.m.. My office is in Noida and this will be closed at 06:00 pm. That's why I don't have time to buy ticket at the same day from ticket window bcos there will be a huge passenger line. Kindly suggest

My ticket is washed while washing clothes. will it be acceptable? PNR is visible.
T.T will create any problem or it can be easily accepted.

I have booked 6 sleeper class train tickets in irctc on online from BPQ to MMR JN on 12/4/2012 at 21.09 in advance for 1.6.2012. My ticket hasn't booked but amount got deducted from my SBH Net banking account . Amount deduced is 1672. I did not find any tickets in my bookig history. kindly reply for my query. Please return back my amount as soon as possible. Please kindly do needful for me.(SBH :IGA1710097).

hi
i have booked train ticket from irctc gave the gender wrong how to modify it

SIR .
I AM A NORMAL PASSENGER I HAVE SEEN THE CONDITION IN GENERAL COMPARTMENTS HOW OUR AAM ADMI HAS TO TRAVELLED. I WANT TO DRAW KIND ATTENTION OF OUR RAILWAY OFFICIAL AS WELL AS OUR RAILWAY MINISTRY ABOUT THE CONDITION IN GENERAL BOGGY HOW COMMON PEOPLE USED TO TRAVELL IN A MISERABLE CONDITION OUR RAILWAY OFFICIAL MUST HAVE SEEN THAT CONDITION WHERE MORE THAN 200 PEOPLE ARE STRUGGLING TO ENTER IN A 90 MEN GENERAL COMPARTMENT.
THERE FORE IRTS MY KIND REQUEST TO INCREASE NUMBER OF GENERAL COMPARTMENT IN EACH TRAIN SO THAT ACTUALLY POOR AAM INDIAN SHOULD BE BENEFITTED.

ANOTHER QUESTION IF ANYONE IS FORGET TO BRING HIS ORIGINAL ID PROOF HOW MUCH FINE HE NEEDS TO PAY?

REGARDS

Hi,

Is anyone reading the complaints filed here ?. I can t see any replies. If it is a joke, please remove this website from the server and make a new grievience redressal mechanism

sir,
my pnr no: 4855815675

sir i wrongly booked ticket as chennti to h nizamudin station insteat of new delhi.. the train charges is same for both.. is it poosible to change the change the resv upto status... plz help me

This is regarding the claim for refund of fare ticket / PNR NO. 243-0891462. I already had send request for this on 24 jan 2012 through registered post no.A RP125266986111 to The chief commercial Manager (refunds) Northern Railway IInd floor station building New Delhi.but till now i haven't received the claim amount or any information regarding that.

sir/madam
I have booked a tatkal ticket, when in transit I lost the ticket, but i have got the photo copy of the ticket please suggest me can I travel with the same along with original id proof or else suggest me further step .

sir/madam
I have booked a tatkal ticket from visakhapatnam to hyderabad, and I lost the ticket, but i have got the photo copy of the ticket please suggest me can I travel with the same and with my ID proof itself is enough or not?

Dear Sir,

I have left my writing Pen (Cross make steel body) during journey from mumbai to Aurangabad cost of Rs. 3000/- in train. Said pen is fallen on seat no B2/24/SU during getting down in Aurangabad.

Details of Train:

Train: Devagiri exp. Train no. 17057 From Mumbai to Aurangabad date of Journey 19.02.2012 seat no. B2/24/SU.

Boarding at Mumbai CST and get down in Aurangabad at 4.30 am on 20.02.12

Details of passenger:

Name: Sanjay Pandey Age 46 Male
PAN no. AHGPP2335N
M: 9049990259

If railway attendant found it please return on following address:

Sanjay Pandey
G/3 302 Moraj Residency,
Palm Beach Road, Sector 16 Sanpada
Navi Mumbai - 400708

dear sir
i had booked a ticket from my id but i had not travelled. i had filed tdr on dec till the amount had not received in my a/c. kindly refund the amount soon. this is the details of my ticket.
Transaction Details
PNR Number: 2127876555 Ticket Type: eticket Transaction ID: 0413005866
Booked On: 6-11-2011 Class: SL Internet Service Charge: Rs 10.00
Date Of Journey: 05/12/2011 Railway Zone: KR Bank: SBI
Total: Rs 846.00 Train No: 12450 Ticket Charge: Rs 836.00
From Station: H NIZAMUDDIN(NZM) Quota: General To Station: PANVEL(PNVL)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 B RAM MALI 26 Male S5 0008/ SU Booked
2 prakash 27 Male S5 0007/ SL Booked

TDR Details
Reason For TDR: Passenger Not Travelled. TDR Status: Under Verification Reference No: ekt2011122303930963
TDR Zone: KR TDR Filing Date: 23-Dec-2011
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

ram mali
9490827900

The Indian Railway

Sub : ( Regarding Enquiry by Crime Branch & seizing of my BCM 2008-09 AMU, Aligarh, I-D Card)

Sir,
This is very kindly informing to you I Md Tahseen Reza, a bonafide student of MBA (Previous), A.M.U., Murshidabad, bearing an Enrollment number : GC-3704, Faculty number : 11-MBAW-33. While I was travelling from my home town Samastipur to Aligarh, on 08/Feb/2012 from Swatantrata Senani Superfast Express (Train number : 12561, Coach Number : S-3, Birth Number : 33, PNR Number : 6106559168), at around 06 pm. On Muzaffarpur Station, around 6 unknown people approached towards me, at my birth, who were saying about themselves being from Crime Branch, had enquired to me for about 2 hours regularly.

They had taken my photograph from their mobile, and also taken photograph of all the ID cards, which was along with me, and they had E-mailed it to several places. They had seized my B.C.M. (2008-09 AMU, Aligarh), I-D Card, and when I asked for the reason, they replied, that, it’s a part of their work. All the work had been done with the full support and co-operation of T.T of that particular train. So, it is supposed to be, that T.T is knowing them (all 6 unknown people) and will recognize them, if needed.

They had mentally harassed me, regularly 2 hours, even after showing my all proofs of being innocent, and they were forcing me to accept the false statements.

So, I request you to kindly look into the matter deeply, and please release & return my seized B.C.M. 2006-07 AMU, Aligarh 1st year ID Card, and also it should be reported to me regarding the whole matter along with its internal matters. I will be highly grateful to you for the above, forever.

I had filed FIR at proctor office AMU, Aligarh (having dispatch no. 1164, dated : 09/02/2012) and same had been forwarded and received by GRP, Aligarh railway station, which I am enclosing along with this application. Also, I had made a complaint against that T.T (complaint number : 29, dated 09/02/2012) at Aligarh railway station around 4:00 pm. And its copy is also enclosing.

Yours Sincerely

Thanking You! Md Tahseen Reza
Dated : 16/Feb/2012 Vill : Bakhri Buzurg
P.O. : Rupauli
Distt. : Samastipur
(BIHAR) 848132
Contact : mdtahseenreza [at] gmail [dot] com
Mobile : +91-76314-94925.

i have 4 e ticket confirm of garibh rath.2 waiting ticket booked from station can we all 6 passanger can travel in garibh rath

hi

i need one help i was booking ticket by bangalore to davanagere
today is depuchar but i not traveled i will get refound or not.

soma

Dear Sir,

Yesterday i a book ticket in Lokmanya tilak express Train number 11014 from Bangalore to Daund Jn dated 25/1/2012 in Tatkal, the amount is deducated from my account but i have not got ticket confirmation either by SMS OR MAIL, even i check in my booking history their was no ticket . So please let me know weather i get my money back or not.

With Regards
Dinesh Kadam

i tried to book the e ticket through your site irctc.co.in today(23-01-2012) about 2:00-2:30. the site was so slow after i clicked the "pay" button. though net speed was pretty good.. the page got hanged. i checked history and no ticket was there. later i checked my mini statement in atm, and found that rs183 was deducted from my account.now what should i do? want to know in how many days, the amount will be refunded.
details are enclosed below.:

train no. 16041
from station mas(chennai central)
to station allp(alleppey)
class SL(sleeper)
journey date 18-02-2012.
booking date 23-01-2012.

passenger name laxmi
age 63 (senior citizen)

please do tell if any other details are required.

thanks,
laxmi.

sir I have booked a ticket in tatkal scheme and after verifying the ticket,I have noticed that the ID number on the orginal ID card and the entered ID number on the ticket do not match.They differ from one single digit.Will it result in any problem.Is there any solution for that.Please reply soon my journey date is 18-01-2012 at 16:15 i.e tomorrow

I have ticket for tommorow train from salem to chennai and it is connects to another train from chennai to howrah now I want to travel todays train because on afraid of train timings if tomorrow train will late I miss the connecting train. without any reservation if I can travel to todays train by using of tomorrow ticket.

Sir,
I would like to know that DURONTO 1AC ticket charges include food also or not. Expecting your reply ASAP.

Today, on 26 December, we booked the ticket in devgiri Express for three members in sleeper tier and it deducted Rs 826. Our money from SBI Account deducted but we could not get the ticket or any information regarding this so far. Net was slow at that time. The no. of seat available in that train is same so we assume that our ticket was not booked but money was deducted. How to get refund of our booked ticket. We don't know our transaction ID or PNR no.

Please do reply as soon as possible

Regards

sir/madam
I have booked a tatkal ticket, when in transit I lost the ticket, but i have got the photo copy of the ticket please suggest me can I travel with the same.

can e-ticket be transferred to one of the family members.
eticket was booked in the name of my mother and can my father travel under that ticket? and ticket was confirmed. If yes can you plz let me know the procedure for the same.

Our family would be returning from New Delhi to Mumbai via Rajdhani during 1st week of Jan 2012. Our RAC numbers as on date are RAC 4/5/6 & 7 for 2A. I wish to know, in case confirmation does not take place, would we be allowed to board & sit. There has hardly been any progress in our status since 45 days. Do they put additional coaches during christmas vacations.

Dear sir,

I have ticket train no 12562 dated 28.11.2011 delhi to darbhaga and i need what is DEP timeing today

Please replay me

Dear Sir,

I would like to know that we have a group of 46 people, we will travel from Lucknow To Kathgodam by Bagh Express havinng train No. 13019. There is a very little quota for Lucknow passengers. Will you help me out in reserving an entire coach and what is the procedure to book it ? I will be very thankful to you if anyone help me out...........!!!

To IRCTC,
Pls contact me as soon as possible. A huge problem regarding payments. 139 is inadequate.

Sir,
A ticket was booked through HDFC internet banking today (25/10/2011) for one persons i.e Utpal Manna age 28 years at train No 12245 HWH to SBC on 26/10/2011. In this connection,due communication problem,the ticket was not issued nor the PNR No. could be retrived,although the money is being deducted from my HDFC account No.03201000044041. Kindly arrenge to return my PNR No.
Sincerly yours
Ashim das
Mob No.09163616363

sir i want to know that whether Tatkal booking can be done form anywhere or not??e.g.,if i want to board the train from Saranpur can i do the Tatkal booking from Dehradun ,but that train doesn't have any route from Saharanpur..

pls sir respond to this query of mine.
thanking you....!

Dear sir,
I lost my ticket and my journey is of 20/10/2011, from kota to patna. But i have xerox copy of original ticket issued by railway, can i travel with help of xerox ticket and original adress proof. Please, inform me as soon as possible. Thanks

Dear Sir/Madam,

I was booking my train ticket in online from SBC to Sojat Road in Ajmer Express journey date ON 05/01/2012 , at that time page was expired ,my ticket hasn't booked but amount got deducted from my PNB account (internet banking). Amount deduced is 506. kindly reply for my query. Request to kindly refund my amount of 506.00 as i could not book the ticket kindly do needful for me. Refference no (IRCTC/MPNB1005474298/0007020105).

Regards
Dinesh.

Cell No 9036192854.

I had filled a TDR on 9th Oct 2011. PNR Number:6300843423, Train No:12906 (from Ahmedabad to Jamnagar), Train No & Name : 12906 / HWR PBR OKHA EXP ,Date : 9th Oct 2011. Amount : 508 /= .
Reason for TDR:Train late more than 4 hours and passenger not travelled. TDR Status:Forwarded to railway. Reference No:ekt2011109003417242 .Kindly arrange to refund the amount of Rs. 508/= without delay. Infact I had done the booking through IRCTC and IRCTC says Indian Railway has to forward back the amount to IRCTC after verification and after receining the amount , IRCTC could deposit this amount to my savings account.
Requesting Indian Railway to do the needful as this is a genuine case and delay in train for more than 4 hours hampered my ongoing scheduled Journey and hence to purchase additional tickets on an alternate train and proceed with the ongoing journey. Please do the needful in this regard and arrnage to reimburse this amount.

Dear Sir / Madam,

I booked my ticket on line but transaction of money is twice from my bank, I request you to please refund the money, I also have cancelled the ticket today - 4.10.2011. Please find the details of transaction below. Money transferred is Rs 434, twice and on same day for same ticket.

Pnr Number: 2226403122
Transaction ID: 0398344557
Train No: 09022
Train Name: JAT BDTS SPL From Station: DELHI SAFDARJNG(DSJ) To Station: BANDRA TERMINUS(BDTS)
Date: 05/10/2011 Class: SL Boarding: DELHI SAFDARJNG(DSJ)
Resv Upto: BANDRA TERMINUS(BDTS) Quota: General Booked By:

Payment Details
Payment Option: SBI Debit Ticket Charge: Rs 414.00 Internet Service Charge: Rs 10.00
Total: Rs 424.00

Best Regards,
Nitendra Srivastava

dear sir i have canceled my ticket transaction id:-0369126345 and pnr no 2123443428 but i have not receive my refund due so please refund my due as soon as possible
thanks
ram bahadur lama